In this episode of Business Analysis Live, Susan Moore sits down with Tyler Kenny, the product manager behind the evolution of the ECBA (Entry Certificate in Business Analysis). Go behind the scenes to learn why the ECBA has changed, how AI and shifting workplace expectations influenced its redesign, and what it means to be "real-world ready" as a foundational business analyst today. Whether you’re a candidate, hiring manager, or leader in the business analysis community, this conversation break...
Jun 24, 2025•38 min•Season 4Ep. 13
In this episode of Business Analysis Live , we explore the power of structured, standardized content in the age of generative AI. Susan Moore (IIBA) is joined by Stephanie De Waegenaere from Information Mapping to discuss how a decades-old methodology can dramatically improve how AI tools like ChatGPT and Microsoft Copilot perform. Learn why structured content isn't enough on its own, how to treat AI as a stakeholder in your documentation process, and why information mapping might just be the se...
Jun 10, 2025•45 min•Season 4Ep. 12
In this episode of Business Analysis Live, Susan Moore is joined by Kent McDonald—freelance product manager, author, and speaker—for a candid conversation on what business analysis professionals really need to understand about agile. Together, they explore the evolution (and dilution) of agile practices, the confusion around roles like product owner vs. business analyst, and how professionals can navigate agile environments without getting lost in jargon or rigid frameworks. You’ll hear real-wor...
May 27, 2025•51 min
In this episode of Business Analysis Live! , Susan Moore is joined by Deirdre Caren, Founder and Director of Agora Insights Ltd, for an in-depth conversation about the evolving role of business analysts in the age of AI. They discuss what it means to treat AI as a stakeholder, not just a tool, and why documenting alone is no longer enough to call yourself a business analysis professional in the AI era. They unpack the concept of prompt engineering—highlighting how business analysts are already w...
May 13, 2025•57 min•Season 4Ep. 10
In this episode of Business Analysis Live , Susan Moore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, while your human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of h...
Apr 29, 2025•47 min•Season 4Ep. 9
Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights. Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her fav...
Apr 15, 2025•54 min•Season 4Ep. 8
Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live! , we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren’t “soft”—they’re essential! 🎙️ Episode Highlig...
Apr 01, 2025•50 min•Season 4Ep. 7
Business analysis is evolving—are you keeping up? IIBA hasjust released the next iteration of The Business Analysis Standard , offering a more accessible, practical guide to business analysis that goes beyond just practitioners. This 60-page free business analysis resource simplifies key concepts, making it easier to communicate the value of business analysis, align with leadership, and drive better business outcomes. In this episode, guest, Tyler Kenny, IIBA Product Manager forthe latest versio...
Mar 18, 2025•50 min•Season 4Ep. 6
Decision-making is an essential skill in both personal andprofessional life, yet many of us struggle with it. Overthinking, fear, and uncertainty often cloud our judgment, making it difficult to take action. In this episode of Business Analysis Live! , host Susan Moore speaks with author, speaker and coach, Lison Mage, about breaking free from overthinking and making more effective decisions. We also explore the impact of fear, the importance of emotional intelligence, and how storytelling enhan...
Mar 04, 2025•38 min•Season 4Ep. 5
Prioritization is more than just sorting a to-do list—it'sabout making decisions about what you will and won’t do. In this episode, Susan talks with Kent McDonald, speaker, author and product management practitioner, about the myths and misconceptions around prioritization. Kent brings years of experience in product management,business analysis, and agile methodologies to the discussion. He’s seen a lot of prioritization issues over all those years! We explore the difference between prioritizati...
Feb 18, 2025•45 min•Season 4Ep. 4
In this episode of Business Analysis Live!, Susan chats with IIBA Partner Manager Koketso Chaba- and BA COE (Center of Excellence) Manager, Wilna Coetzee, to explore how business analysts can successfully navigate strategy changes within their organizations. Our guest shares insights and lessons on how their strong COE gave them an advantage by enabling them to sense and respond to change without significant disruption. Wilna shares how a focus on foundational business analysis skills, good metr...
Feb 04, 2025•46 min•Season 4Ep. 3
In this episode Susan Moore and guest Laura Brandenburg, founder and CEO of Bridging the Gap, discuss how having a structured approach to business analysis can improve the outcomes, quality and value of our work. This approach can also lead to more confidence and credibility for the business analysis professionals. Laura introduces one such framework, her “Business Analyst Framework for Success," detailing its eight steps, from understanding business objectives to evaluating value created. This ...
Jan 21, 2025•46 min•Season 4Ep. 2
As we start 2025, Susan looks back at the most memorable moments from Business Analysis Live! In this special episode she shares the top five episodes from 2024, with these experts: 🏆 Top 5 2024 Episodes 5. What is Business Architecture? (with Roger Burlton) 4. Working With Developers (with Tamara Copple) 3. What is Requirements Management? (with Jenn Bedell) 2. AI For Business Analysis (with Vince Mirabelli) 1. How To Do Business Analysis (with Howard Podeswa) And we invited a few guest co-hos...
Jan 07, 2025•28 min•Season 4Ep. 1
In this episode of Business Analysis Live!, Susan Moore, Community Engagement Manager at IIBA, speaks with Laura Paton, a LinkedIn Learning instructor, speaker, and trainer, about the critical role of communication in successful business analysis. Effective communication ensures that all stakeholders share a clear understanding of objectives and desired outcomes. Business analysis professionals often act as the bridge between stakeholders and solution implementation, engaging with individuals ac...
Dec 24, 2024•51 min•Season 3Ep. 25
In this episode of Business Analysis Live! , Susan talks with Stuart Mullinger, business analysis practitioner, speaker and a self-proclaimed "business analysis community cheerleader” to talk about the importance and power of community in the business analysis profession. We explore how professional relationships, and collaboration can elevate both individual analysts, organizations and the profession. We discuss strategies for building meaningful connections with colleagues, overcoming collabor...
Dec 10, 2024•46 min•Season 3Ep. 25
In this episode of Business Analysis Live! , host, Susan Moore, talks with Dan Funk and Alex Herron from Sartography, a business process automation company, about business process models and why they matter to the work of business analysis. Hosted by Susan Moore, Community Engagement Manager at the International Institute of Business Analysis, this episode unpacks the key role of process models in driving project success and improving communication across teams. We begin by addressing a common q...
Nov 26, 2024•45 min•Season 3Ep. 24
In this episode of Business Analysis Live!, host, Susan Moore talks with functional consultant and guest, AJ Hawley, about the role and work of functional consultants and how it relates to business analysis. Functional consultants, or functional analysts, have a mix of business analysis skills and technical expertise, allowing them to be a full service provider of solutions for their tech stack. We discuss: • The Role of Functional Consultants : We discuss what a functional consultant does, incl...
Nov 16, 2024•47 min•Season 3Ep. 23
In this episode of Business Analysis Live! , Susan Moore, the Community Engagement Manager at the International Institute of Business Analysis (IIBA), is joined by guest co-host Blake Heggestad, IIBA's Director of Programs and Partnerships, and guest LN Mishra, founder of Adaptive US, to discuss how certifications can empower business analysts in their careers. The conversation begins with an overview of why agile certifications have become essential for business analysts, especially as more org...
Oct 29, 2024•41 min•Season 3Ep. 22
In this episode of Business Analysis Live , Susan Moore, Community Engagement Manager at the International Institute of Business Analysis (IIBA), is joined by guest co-host Andy Grazebrook, IIBA Partner Manager for Europe, to explore how to get started in business analysis. They talk with Stuart Ecuyer, who leads a program within his organization that takes an innovative approach to helping aspiring business analysts enter the profession. The discussion explores how the program is set up, offeri...
Oct 15, 2024•52 min•Season 3Ep. 21
In this episode of Business Analysis Live! , host, Susan Moore, is joined by Bindu Channaveerappa, business analysis practitioner, speaker and author of the new book, Cybersecurity and Business Analysis, to discuss the connection between cybersecurity and business. The episode begins by addressing common misconceptions about cybersecurity, such as the idea that it is strictly a technical domain, and introduces a broader perspective that involves business processes, human factors, and proactive r...
Oct 01, 2024•46 min•Season 3Ep. 20
Host, Susan Moore, welcomes the hosts of The JDE Connection podcast, Chandra Wobschall and Paul Houtkooper, to this first-ever cross over episode of Business Analysis live! You'll learn more about Chandra and Paul and their experiences with business analysis around the financial system they support, JD Edwards, an enterprise resource planning (ERP) solution owned by Oracle. In this episode we talk about gathering requirements and learn a bit about why IIBA uses the term "eliciting" when referrin...
Sep 17, 2024•1 hr 2 min•Season 3Ep. 19
Susan Moore and, guest co-host, Fabricio Laguna (The Brazilian BA) introduce the concept of driving behaviors for business success, using the upcoming World Management Agility Forum conference as a backdrop. They are joined by Hugo Lourenco, founder of World Management Agility Forum, and Gonçalo Pereira, Human Factors Researchers at The Agile Thinkers to explore the critical role of human factors in business environments. The discussion centers on the importance of key behaviors such as communic...
Sep 03, 2024•1 hr 1 min•Season 3Ep. 18
Host Susan Moore teams up with Steve Jones, a business analysis professional, IIBA Hartford chapter leader, and co-host of Analysts After Dark . They explore the often underrated but incredibly useful technique of observation and how it can bring deeper context to your analysis work. And it’s not just about seeing—observation involves all your senses. When done right and validated, it can sharpen communication, boost agility, build empathy, and strengthen relationships. From crafting models and ...
Aug 20, 2024•41 min•Season 3Ep. 17
In this episode, hosts Susan Moore and Scott Bennett talk with the organizers and speakers from the 2024 IIBA Soft Ed Festival of Business Analysis. The conference organizers, Briana Ertanin and Luigi Bini, along with the planning team, share how they used the 3 I's—Innovate, Inspire, and Ignite—to set the vision for the event. Then, we chat with three of the many speakers, Jen Battan, Glenn Brule, and Lauren Ryder, who share their perspectives on the role of business analysis in various context...
Aug 06, 2024•44 min•Season 3Ep. 16
In this episode of Business Analysis Live!, Scott and Susan talk with business architect, Breanne Casteel. They talk about business architecture, highlighting its critical role in connecting strategic vision with operational execution. Breanne shares the skills required for a business architect, her transition from business analysis, and the process of building effective business architecture. They go into the important role of business architect as a trusted advisor, focusing on the importance ...
Jul 23, 2024•41 min•Season 3Ep. 15
In this episode, hosts Susan and Scott are joined by Mohsen Akhavannia, to discuss practical strategies for communicating effectively with AI tools like ChatGPT. Drawing parallels from business analysis, they explore how to formulate queries using natural, providing context, and asking follow-up questions to optimize AI interactions and get the outputs you want. Whether you're new to AI or looking to enhance your querying skills, this episode offers valuable insights into leveraging AI effective...
Jul 09, 2024•42 min•Season 3Ep. 14
In this episode, we talk about the power of visual communication in business analysis. We are joined by Paddy Dhanda of the Superpowers School podcast and frequent speaker on visual communication with his colleague, Grant Wright (who has not able to join for this episode). Visual communication is all a component of visual thinking. Paddy talks about why visual thinking is important and how you can build those skills. Visual Jam - https://www.thevisualjam.com/ Paddy's Podcast - https://www.superp...
Jun 25, 2024•46 min•Season 3Ep. 13
Are Business Analysis Roles the Gateway to Project Management? Discover How BA Skills Can Propel You into Leadership! Wondering if your skills as a business analyst could open doors to leadership opportunities? Join us in this week's episode as we talk with speaker, educator and business analysis practice lead, Priyanka Agrawal, about how you can leverage your business analysis skills in formal leadership roles. We answer questions such as: - How to become a leader? - What skills do you need? - ...
Jun 11, 2024•43 min•Season 3Ep. 12
Is there just one way to do business analysis? Is there a right way? How do we bring together all these techniques and tasks to achieve the right outcomes? Susan and Scott chat with Howard Podeswa about how to do business analysis work. Howard is an author of three books for business analysis professionals (see list below). You can follow Howard on LinkedIn. Howard's Books: - The Business Analyst's Handbook - The Agile Guide to Business Analysis and Planning - UML for the IT Business Analyst Do ...
May 28, 2024•55 min•Season 3Ep. 11
Susan and Scott talk with Eno Eka, Founder of Business Analysis School , about the Global State of Business Analysis (GSBA), the report from IIBA's annual survey that shares insights from business analysis professionals from all over the world. Resources: The video version of this podcast includes the report slides. Get a free GSBA infographic of the report. IIBA members have access to the full report Connect with Eno on LinkedIn Do you have questions about this topic or have an idea for a diffe...
May 14, 2024•38 min•Season 3Ep. 10
