Dealing with Upset Patients
Oct 22, 2020•24 min•Ep. 176
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Episode description
Text ‘bulletproof’ to 33777 to stay in the know about all things Bulletproof, and buy the book HERE!
Bulletproof Dental Practice Podcast Episode 176
Hosts: Dr. Craig Spodak & Dr. Peter Boulden
Key Takeaways
- Introduction
- Values
- Verbiage Is Everything
- Validate Concerns
- Post-Operative Calling
- Alignment Issue
- Team First
References
Tweetables: Communication is either a loving response or a cry for help. Dr. Craig Spodak People just want to be understood. Dr. Peter Boulden Payback is best served cold. Dr. Peter Boulden
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