In this podcast episode, Jason Rome and David Brown discuss the critical aspects of planning within organizations, emphasizing the importance of effective decision-making, alignment, and capacity planning. They explore the challenges teams face during planning sessions, the significance of prioritization frameworks, and the need for a balanced approach to managing initiatives. The conversation also touches on the role of AI in enhancing planning processes and the necessity of measuring actual pe...
Aug 12, 2025•28 min
In this part of our conversation, we dive into how big financial institutions handle their incredibly diverse customer base. We're talking about everything from mass-market consumers to high-net-worth individuals and even corporate clients. It's a real challenge to understand and prioritize all those different needs, especially when customer relationships can evolve so much over a lifetime. We'll also touch on the difficulty of reaching those "high-profile" users for research and how AI and bett...
Jul 01, 2025•24 min
Join Michael Lewandowski and Joseph Johansen (JJ) as they dive into the complexities of designing for diverse users in financial services. From graphic design beginnings to leading UX XD, JJ shares his journey and experiences across consumer, small business, wealth management, and corporate sectors. They discuss the chicken-and-egg dilemma of targeting users versus starting with needs, and how the right approach depends on the problem at hand. Learn about data-informed personas, the challenges o...
Jun 10, 2025•24 min
In this episode of 'Build What's Next', join host Jason Rome as he dives deep into the world of product management creativity with author and expert Leslie Grandy. Leslie shares her fascinating career journey, from the early days of box software to launching digital media subscription services and leading product at major tech companies. Discover the inspiration behind her upcoming book and learn invaluable techniques like inversion thinking and analogies to unlock your creative potential. We di...
May 28, 2025•40 min
In this engaging episode, Jason Rome chats with Paul Puopolo, Head of Data Analytics and Innovation at DFW Airport, to explore the cutting-edge technologies shaping the future of air travel. They delve into the intricacies of biometrics, facial recognition, and the delicate balance between enhancing convenience and respecting data privacy. Paul sheds light on the complexities of coordinating innovation across multiple entities, including airlines and the TSA, and how these interconnected brands ...
May 15, 2025•33 min
In this episode of Build What's Next, Jason Rome interviews Paul Popolo, the Head of Data Analytics and Innovation at Dallas-Fort Worth Airport, about the unique challenges of implementing innovation within the highly operational and risk-averse airport environment. The conversation starts with Paul’s experience transitioning from innovation roles in healthcare and finance to the aviation industry. He highlights the key difference in working at an airport: the highly tactical, operational, and r...
Apr 29, 2025•24 min•Season 2Ep. 5
How is AI revolutionizing the financial sector, and what challenges accompany this transformation? Find out in the latest episode of Build What's Next: Digital Product Perspectives , as host Jason Rome welcomes Joe Fuqua, a technology leader from Truist, to explore the multifaceted impact of AI on modern banking. Joe shares insights from his extensive career, tracing his journey from his early work in science, including physics and mathematics, and his initial experiences with neural networks at...
Apr 08, 2025•42 min•Ep. 5
How can AI be leveraged to its true potential in transforming enterprise software development? Find out in the latest episode of GlobalLogic's Build What's Next: Digital Product Perspectives tech series, as host Sumit Sood welcomes Gowtham Sampath, ISG's lead analyst for Gen AI, analytics, and cybersecurity, to explore what it takes to be a leader with meaning in AI solutions - a code that GlobalLogic seems to have cracked, reflected by their latest recognition of being one of the leading provid...
Mar 20, 2025•21 min•Ep. 4
The conversation around the AI-Energy intersection continues on this episode of Build What's Next: Digital Product Perspectives as we spotlight dramatic shifts in data trends in the energy sector, utilities operations and the criticality of data literacy across levels of management, in today’s energy game. Tune in as Brittany Stone, host and digital transformation consultant, from the Method team sits down with Dave Goddard, Chief Digital Officer at Hitachi Energy, go on to explore the ins and o...
Mar 04, 2025•22 min
AI is everywhere and it’s made its way to the energy sector too. But just how effective is it to the sector, its solutions and its operation? Tune into this episode of Build What's Next: Digital Product Perspectives as Brittany Stone, host and digital transformation consultant, from the Method team sits down with Dave Goddard, Chief Digital Officer at Hitachi Energy, to explore the transformative impact of AI on the power grid. From managing increasing grid complexity to enabling sustainable ene...
Feb 18, 2025•26 min•Ep. 2
If there’s one thing the past few years have taught us, it’s that the power of AI and technology can be harnessed in any industry to drive transformative outcomes for meaningful change. And, this episode of Build What's Next: Digital Product Perspectives - our first episode since the partnership with GlobalLogic - proves just that. Join GlobalLogic’s Chief Business Officer, Srini Shankar as he sets the stage for an insightful conversation, welcoming Tara Vatcher, Chief Architect at Stellantis, M...
Jan 27, 2025•42 min•Ep. 1
In this reflective episode of Build What's Next: Digital Product Perspectives , Josh Lucas and Jason Rome are looking back at the last season’s most-listened to conversations, setting the stage for an eventful year ahead. From valuable takeaways to exciting news about the podcast, they discuss it all. Tune in as they: Deep dive into the Jobs To Be Done framework, highlighting learnings from their most popular episode featuring Bob Moesta and Andy Busam. Reintroducing the concept to listeners, th...
Jan 08, 2025•22 min
In this insightful episode of Build What's Next: Digital Product Perspectives, industry veterans Rob Seidman (Chief Product Officer at US Bank), Laura Merling (Founder, Stealth Fintech and former Chief Transformation Operations Officer at Arvest Bank), and Jake Miller (VP, CareCredit Technical Program Manager at Synchrony) share their expertise on embedded finance implementation and strategy. Key points discussed include: The evolution and importance of embedded finance in today's market Strateg...
Dec 18, 2024•51 min•Ep. 20
In this illuminating episode of Build What's Next: Digital Product Perspectives, healthcare technology veterans Sean Cassidy, CEO of Lucem Health, and Alejandro Reti, former CMIO at Optum, share their extensive experience with AI implementation in healthcare settings. Key points discussed include: The diverse markets within healthcare and how AI fits differently in each context The distinction between clinical and non-clinical AI applications The importance of workflow integration and understand...
Dec 04, 2024•35 min•Ep. 19
In this insightful episode of Build What's Next: Digital Product Perspectives, industry experts delve into the complexities of managing API developer portals from an organizational perspective. The discussion focuses on critical aspects of API lifecycle management, governance structures, and the importance of dedicated support teams. Key points discussed include: The crucial role of versioning strategy in API management The emergence and importance of the API Product Manager role Organizational ...
Nov 20, 2024•30 min•Ep. 18
In this insightful episode of Build What's Next: Digital Product Perspectives , API expert Jeff Nibler and Michael Gray, Head of Engineering at Method, share their extensive experience with developer portals and API platforms. The discussion covers the transformation of developer portals over the past 5-7 years and crucial elements for success. Key points discussed include: The importance of discoverability and user experience in developer portals Different approaches for internal versus externa...
Nov 06, 2024•39 min•Ep. 17
In this enlightening episode of Build What's Next: Digital Product Perspectives , Bob Moesta, an engineer turned innovation expert and co-architect of the Jobs to be Done theory, shares his unique approach to product development and innovation. With over 3,500 products under his belt, Bob brings a wealth of experience to the table. Key points discussed include: The importance of identifying customers' struggling moments as the seed for all innovation Understanding the progress customers are tryi...
Oct 23, 2024•52 min•Ep. 16
In this insightful episode of Build What's Next: Digital Product Perspectives, speaker Michael Arena delves into the complex world of workplace networks and their impact on innovation, performance, and overall business success. Drawing from extensive research conducted during and after the pandemic, he explores how our professional connections have been dramatically reshaped and what this means for the future of work. Key points discussed include: The importance of different types of social capi...
Oct 09, 2024•28 min
In this episode of Build What's Next: Digital Product Perspectives, host Ben Nichols, a director on the Digital Solutions team at Method, is joined by Kalpesh Nanji, former global chief product officer at Honeywell. They delve into the critical role of customer-centric discovery in product management and its impact on shaping business strategy. Join them as they discuss: The importance of strategic alignment between product and business strategies Tactics for effective customer discovery and ins...
Sep 25, 2024•29 min•Ep. 14
In this episode of Build What's Next: Digital Product Perspectives, host Josh Lucas discusses customer engagement and loyalty in digital channels. The episode features Mike Frankel, VP of Memberships at Petco, and Morgan Sorbaro, Director of Digital Transformation at Mavis Tire. Key topics discussed include: • The importance of customer engagement and loyalty in today's digital landscape • Strategies for digital transformation and improving customer experience • The role of personalization in cu...
Sep 11, 2024•37 min•Ep. 13
In this episode of Build What's Next: Digital Product Perspectives, host Blair Holt delves into the rapidly changing automotive industry with two expert guests: Josh Batie, Vice President of Autonomous Vehicles at Toyota Motors North America, and Evangelos Simoudis, founder and managing director of Synapse Partners. The discussion covers a wide range of topics, including: • The concept and potential of software-defined vehicles • The impact of autonomous driving technology on customer experience...
Aug 29, 2024•43 min•Ep. 12
In this episode of Build What's Next: Digital Product Perspectives, host Michael Gray is joined by Jeremy Mack, Solutions Architect, and Mike Storiale, VP of Innovation at Synchrony. They delve into the world of generative AI and its implications for businesses and society at large. Join them as they discuss: • The definition and potential of generative AI • How generative AI is changing product development and customer interactions • The ethical considerations and security implications of AI ad...
Aug 14, 2024•47 min•Ep. 11
In this episode of Build What's Next: Digital Product Perspectives , host Josh Lucas continues his insightful discussion with Jason Rome and Robert Neer. They explore: • The concept of "unobstructed wandering" in product discovery and how to turn observations into actionable strategies • The challenges and best practices of implementing OKRs in product organizations • The importance of business fluency for product managers and how to develop it • The evolving role of product managers in 2024 and...
Aug 01, 2024•23 min•Ep. 10
In this episode of Build What’s Next: Digital Product Perspectives, we are joined by Jason Rome, Method’s SVP of Digital Strategy and Customer Experience, and Robert Neer, Executive in Residence of the Product Management Leadership Accelerator at the Michael G. Foster School of Business at the University of Washington. Join them as they discuss: • The state of enterprise product management today • The challenge of building products that matter to consumers • The structural issues preventing comp...
Jul 18, 2024•28 min•Ep. 9
In this episode of Build What’s Next: Digital Product Perspectives , we share our latest Tech Talk featuring Michael Ifkovits, Director of Business Strategy at Method, Joel Suckow, Digital Surgery at Johnson & Johnson, and Rick Sanden, Principal Embedded Software Engineer at Medtronic. Join them as they discuss: • How technology such as AI is shaping the healthcare industry • The potential of AI in reducing cognitive load for healthcare providers • The risks and unintended consequences of di...
Jun 18, 2024•32 min•Ep. 8
In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Jason Rome and Cory Vogelsonger, the Chief Product & Technology Officer at Aaron's, Inc. Join them as they discuss: • What culture in an organization means and how it can drive success • Physical and psychological safety and how to nurture that in a working environment • Best practice for improving clarity among your workforce • Why you should encourage an environment where workers feel able to ...
May 21, 2024•59 min•Ep. 7
In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Kent Keirsey, Founder and CEO at Invoke. Together, they explore the intersection of AI and creative content generation, touching on how it is impacting artists’ work, the rules around copyright, and the arguments for leveraging either closed or open models. Long Summary: In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Kent Keirsey, Founder and CEO at...
May 03, 2024•57 min•Ep. 6
In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Blair Holt, Director of Experience Design at Method, and Josh Batie, VP of Autonomous Mobility at Toyota North America. Join them as they discuss: ● The challenges of developing autonomous vehicles ● The importance of in-cabin experience ● Fleet management ● The ongoing transformation of the automotive experience. ● Toyota's cautious approach to EVs ● The future of mobility ● And more! Blair Holt is...
Apr 17, 2024•41 min•Ep. 5
In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Bob Moesta, President and CEO of ReWired Group , and Andy Busam, Principal Consultant at Method. Join them as they discuss: - What the Jobs to be Done framework really is - The common pitfalls in implementing best practices from the framework - How to take learnings from research to implementation - Snickers as a Jobs to be Done case study - Whether ‘the pivot’ is a necessary step of product develop...
Apr 02, 2024•1 hr•Ep. 4
In this episode of Build What’s Next: Digital Product Perspectives , host Josh Lucas is joined by Tim Morey, Global Head of Method, and Evangelos Simoudis, Founder and Managing Director of Synapse Partners. Join them as they discuss: - What the ‘Flagship Experience’ is - How automakers can become mobility partners of consumers - The decision for automakers to outsource software development or keep it in-house - The driving forces behind the continued push toward automotive innovation - How autom...
Mar 19, 2024•59 min
