Many agency owners are struggling to not only understand laws like the CCPA and GDPR, but more important — determine what your agency has to do to be compliant and avoid liability. What laws apply to your shop and your clients? What does compliant even mean in terms of practical do’s and don’ts? What is the chain of responsibility if clients make bad choices? What are mistakes we should avoid? My guest Ruth Carter is an Arizona-based business, intellectual property, and internet attorney; a best...
Sep 23, 2019•52 min•Ep. 207
There are people who are considered leaders because their title says they are and then there are people who lead, no matter where in the org chart they may be. Agency owners can’t afford to be leaders in title only. We have to step into true leadership if we want our agency to thrive and grow. David Wood, founder of Play For Real , is my guest on this episode of Build a Better Agency. David is a pro at spotting what it takes to be a strong leader in the workplace. David was a former consulting a...
Sep 16, 2019•48 min•Ep. 206
As agency owners, we all want to hire the mystical, magical salesperson that will allow us to hand that task to someone other than us. Can it be done? Yes, but probably not the way you think or wish it would happen. Sales is a challenging activity no matter what you’re selling. Selling for agencies, even more so. In this solocast, I will walk you through the make-up of that unicorn of a salesperson so you can spot one out in the wild. I’ll help you identify some prime places to search what trait...
Sep 09, 2019•35 min•Ep. 205
Lawyers, financial planners and insurance salespeople. You joke about avoiding them at cocktail parties, but they are definitely not who you should avoid as agency owners. Many owners think of attorneys as an expense. I can tell you – the preventative investment you make with a lawyer to get a good contract and other tools is a pittance compared to what I have seen agencies lose when they don’t have those good tools. If you are a high-risk gambler – grab a contract off the internet and use that....
Sep 02, 2019•52 min•Ep. 204
One of the most expensive mistakes many agency owners make is leaving too much money in the business. It’s too easy to forget that the retained earnings in the agency’s checking account is actually your money. You’ve earned it. You’ve paid taxes on it. It should be in YOUR bank account. But, when you leave it inside the agency you often spent it on bad financial decisions, like staying overstaffed rather than making the tough call to downsize if business shifts. You need to build your wealth out...
Aug 26, 2019•55 min•Ep. 203
You’ve seen all the stats and you’ve personally experienced the explosive growth of video in the last 5+ years. It is not a channel we can or should ignore for ourselves or for our clients. But unless you or your client have a skateboarding cat – producing a compelling video that will attract and connect with viewers is no small task. (If you do have a skateboarding cat – can I borrow him?) In this episode, we’re going to deconstruct what it takes to create a compelling, engaging video that conn...
Aug 19, 2019•1 hr•Ep. 202
Millennials (people born from 1981-1996) comprise the largest and most diverse generation in American history. Most agency owners are either older millennials or Gen X or Boomers. When it comes to leading the team — sometimes those two worlds collide. They’re coming at the world with completely different expectations, wants, needs and goals. Whenever I talk with agency owners, they almost always talk about the frustrations that come from that disparity. Who are these people and how do we manage ...
Aug 12, 2019•58 min•Ep. 201
During the spring gatherings of AGI owner peer network members, I walk them through a presentation on trends that I’m seeing in the industry. Then I devote two solocast episodes to these findings later in the summer. In episode 195, I covered what’s happening with agency money and finance, along with some trends in ownership, decision-making, and how you and your peers are managing the pace of change in this industry. In this episode, I talk about employees, clients, and some tactics with which ...
Aug 05, 2019•43 min•Ep. 200
Influencer marketing isn’t new. Remember Joe Namath in pantyhose? (If you don’t Google it) But what is new is that anyone can harness the power of the internet and attract and monetize an audience. The value to our clients in that new twist is that there is an influencer for any subject, budget, or audience. This is an area where many agencies are crushing their financial goals. But if done wrong – you can lose your shirt. That’s why I knew we needed to talk to Shane Barker. Getting to the tacti...
Jul 29, 2019•1 hr 6 min•Ep. 199
In all the years that I’ve been an agency owner (almost 25) and worked alongside agency owners (15+) there is a common pain point — biz dev. We love getting to the table and talking with a potential client about how we can help them. However, getting to the table feels like a slog. That’s why, if we’re honest with ourselves, we don’t invest as much time and attention as we should to prospecting. The situation becomes a real Catch-22. Sooner or later, that bites every agency owner in the caboose ...
Jul 22, 2019•51 min•Ep. 198
The customer journey, UX, customer experience: buzzwords or actually points of value we can offer clients? I think in the hands of the under-informed and without good data, a process for gathering that data, and a genuine understanding of what the customer journey can tell us, it becomes a matter of hearsay and guesswork. That isn’t good enough for this week’s guest, so we’re taking the guesswork out of it. I talk with Heidi Trost, owner and CEO of Voice + Code, about how to gather the right dat...
Jul 15, 2019•45 min•Ep. 197
I know a lot of agency owners think about selling their shop. But do they think about it strategically? Or soon enough? Do they execute on a plan that will set them up for success 5-10 years before they’re ready to sell? Usually, the answer to those questions is no. And on the flip side, how many agency owners think about growth through acquisition? Selling is a big part of the conversation but buying should be on the table as well. In episode #196, I talk with Terry Lammers, who has been buying...
Jul 08, 2019•49 min•Ep. 196
How’s your year going so far? I might have a pretty good idea already. We work with and see how 250+ small to mid-sized agencies are doing every year and there are always patterns that emerge. Every spring, I give a trends presentation to all of the agency owners in AMI peer groups. Together we explore how those trends are showing up in our world and how they’re impacting the industry. Then, in the summer – I share those same rends with my podcast audience. If you’ve been listening for a while, ...
Jul 01, 2019•26 min•Ep. 195
My entreé into agency life was as a copywriter. I loved digging around and finding the story underneath the story. That love was the foundation for my belief in the power of a strong and smart brand. For decades my agency has helped clients define, develop, and deploy their brand both internally and externally. It’s still some of my favorite work to do. Understanding your unique story is a powerful competitive advantage for our clients and our own agencies. Without understanding what makes us un...
Jun 24, 2019•54 min•Ep. 194
The challenge with digital trends is that they are moving so swiftly, it’s hard to keep up. There are so many shiny objects flying around our heads, it’s dizzying. How do you know which ones are worth tracking and learning? That’s where this week’s guest comes in. Tom Webster is the senior vice president at Edison Research. Edison is probably best known outside our world for being the sole provider of exit poll data during United States elections. But from our agency vantage point, most of us kn...
Jun 17, 2019•51 min•Ep. 193
Speaking engagements can be a great way for agency owners to connect with their sweet spot prospects and be immediately perceived as a subject matter expert. Wanting to book speaking gigs and being successful at making that happen are two very different things. Even if you have some speaking engagements under your belt, getting chosen by a conference planner is another challenge to navigate. Even seasoned pros must keep their eyes on the prize. I have always used speaking as one of my primary bi...
Jun 10, 2019•53 min•Ep. 192
Whether we articulate them or not – we all have dreams. One of mine for me (and for all of you!) is to visit every Disney theme park in the world. Not that I want to mandate your dreams but who doesn’t love Disney? The truth is, a serious business case can be made for agency owners to help their team members achieve their dreams. I know this from first-hand experience. More than a decade ago, I read the book Dream Manager by Matthew Kelly and began to implement it in my own agency. I believe it’...
Jun 03, 2019•52 min•Ep. 191
Figuring out which prospects align with your sweet spot and then doing the work necessary to earn their business are the difficult tasks of agency ownership. It starts with understanding what your sweet spot is. Who do you serve best? Where do you have a specialized knowledge that gives you a competitive edge? As you have heard me say time and time again, for most agencies, being a general practitioner is neither desirable nor practical. It’s tough to compete on anything but the price when you l...
May 27, 2019•35 min•Ep. 190
Artificial intelligence generates lots of interest and more than a little bit of fear among agency owners. How will machine learning, AI, and all that super-technical stuff change agency life? Will it make agency work irrelevant? Not according to my guest, Paul Roetzer from PR 2020 and The Marketing Artificial Intelligence Institute. In this episode, Paul shared how his agency is leaning into AI because of the power and possibilities he sees in terms of agency efficiency and profitability. He ma...
May 20, 2019•55 min•Ep. 189
For 95% of all agencies, referrals and word of mouth are the #1 method of gaining new clients. On the one hand, that’s great. It means your clients, friends, and peers love and trust you enough to introduce you to their friends and colleagues. From staffing challenges to constant client demands, agency life can be bumpy. Our industry is in a state of constant change and that’s not going to let up anytime soon. For some owners, that’s exhilarating and challenging. For others, it just makes them b...
May 13, 2019•58 min•Ep. 188
This has happened at my agency and I’m sure it’s happened at yours. You start a huge client project and are excited to keep things rolling – both to protect your agency’s production schedule and to exceed the client’s expectations in terms of delivering on time and on budget. But then, you hit the roadblock. The cold silence you hear when you ask your client for the assets you need. Whether it’s images, video, or copy points – you’re stalled until they cough it up. So much for on time or on a bu...
May 06, 2019•49 min•Ep. 187
Every agency has a culture. The question is – is it intentional? And when I say culture, I’m not talking the beer thirty or holiday party aspects of culture. I’m really focusing in on the shared beliefs and agreed upon “rules” of engagement in terms of how we work together, deliver for the client and push towards our goals. In too many agencies, this is not as intentional as it needs to be. The agency’s vision, mission, and values may exist somewhere, in a file folder, or at best in an employee ...
Apr 29, 2019•54 min•Ep. 186
The results are in, and 2018 was clearly a good year in agency life. On this episode, I unpack and dig deep into the findings of our most recent Salary and Benefits survey. Employees are reaping the benefits of the continued tight labor market. Agencies that want to attract and keep the best and brightest are paying better and providing some robust benefits. We all know it’s hard to compete against the lure of a corporate paycheck, but agency life has so much more to offer than corporate life. M...
Apr 22, 2019•33 min•Ep. 185
Let’s admit it. Agency owners are reluctant salespeople. However, biz dev should be a significant part of how we spend our days. When I hear agency owners say that they don’t have to prospect because they get so much business via word of mouth, I always ask, “Are those the clients you would choose to work with or are you simply working with them by default?” When we’re honest with ourselves, the truth can sting a little. I get it – no one likes to be told no. That doesn’t make selling any easier...
Apr 15, 2019•49 min•Ep. 184
For 95% of all agencies, referrals and word of mouth are the #1 method of gaining new clients. On the one hand, that’s great. It means your clients, friends, and peers love and trust you enough to introduce you to their friends and colleagues. Unfortunately, they’re not always the right clients for our agency. What if they aren’t a good fit? What if they are the furthest thing from a sweet-spot client for who you are and what your agency does? We have to be more intentional about referral and wo...
Apr 08, 2019•53 min•Ep. 183
When you think about or define a global agency, do you think of those giant conglomerates that started on Madison Avenue and have mushroomed into marketing behemoths? Well, that’s one model – but certainly not the only one. What if your global agency was set up more like a series of regional micro-agencies still under one banner? On episode #182 of Build a Better Agency, I talk with Josh Steimle, who has developed a unique business model that is really working for him and the growing team at MWI...
Apr 01, 2019•46 min•Ep. 182
We talk to clients about positioning every single day. We walk them through differentiation strategies. When they don’t take our advice, we walk away shaking our heads. However, guess who is lousy at taking our own medicine! I say this all the time, but it bears repeating: Being a generalist is not going to cut it in today’s marketplace. Getting clear on your subject-matter expertise – the heart of your differentiation – has never been more important. I don’t think there is a way to overstate th...
Mar 25, 2019•56 min•Ep. 181
Agencies have an accountability problem and it starts at the top. Every day, as owners and team members we make promises to our team. I’ll get the copy to you by 5.” Or, “I’ll have my part of the RFP done by Tuesday.” You’ve heard yourself making those commitments and then you hear that voice in the back of your head say, “I hope.” If we as owners can’t honor our promises, how on earth can we expect our team to honor theirs? As owners and principals, we overfill our schedules. We overpromise – a...
Mar 18, 2019•33 min•Ep. 180
The number one barrier to growth for agencies in 2019 is staffing. Agencies are struggling to find and keep good talent. And that conversation always leads to the topic of culture. When we think about culture – we often think about the fun stuff – parties, bonuses, and recognizing people for going above and beyond for clients. All of that is super important but it is also equally critical to instill a culture that seeks, celebrates, and rewards growth. What are the attributes of a growth culture...
Mar 11, 2019•46 min•Ep. 179
Agency owners are notoriously ill-informed (and uncomfortable) when it comes to their agency’s finances. Which means they make important decisions in the dark. Not ideal and we’re trying to change that at AMI. That doesn’t mean you need to understand all the fine-grain details. But you do have to understand where you stand financially at any given time. On episode #178, I talk with Jenn McCabe, who started out in accounting at Ogilvy and Mather but soon started her own accounting firm to help sm...
Mar 04, 2019•1 hr 3 min•Ep. 178
