Ep 127: Customers "Under Contract" - Pros and Cons of 12, 18, and 24-Month Commitments

Eric and Jake kicked off today’s episode discussing the importance of having a customer agreement, which outlines the services provided, payment details, and other legal protections. They answer a question posted in the Bug Bux Facebook group by Jordan Wheeler. The question is “I've seen more D2D companies doing 18-24 month agreements. What is your general pest agreement length?”

Topics include:

Introduction (0:00) 

Topic Introduction: Pest Agreement Length (3:17)

Importance of Customer Agreements (5:00) 

Philosophy Behind Term Commitments (6:30) 

Pros of Not Having a Term Commitment (10:07) 

The Value of Contracts in Customer Retention (13:40) 

Pros and Cons of 18- to 24-Month Agreements (19:06) 

Final Thoughts on Contracts and Customer Relationships (26:00)