Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most
Jan 25, 2024•33 min•Ep. 119
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Episode description
Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.
Topics Include:
Introduction (0:00)
KPIs for technician performance (3:53)
Evaluating service technicians' efficiency and quality (9:19)
KPIs for service businesses: reservice rate and technician sales (20:21)
Vehicle maintenance and technician performance evaluation (24:55)
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