Beyond Mediocrity: Transforming Customer Experience with Jon Picoult
Mar 04, 2025•35 min•Season 5Ep. 9
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Episode description
Are you impressing your customers, and turning them into lifelong fans? Join us as we sit down with Jon Picoult, the founder of Watermark Consulting and author of the bestselling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans” to discuss the importance of customer experience while sharing practical advice for businesses.
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