20: Tackling Hard Conversations

About this Episode

12 Tips to tackling hard conversations:

1. Decide if you are ready to have the conversation

2. What is your objective

3. Ask if they are they ready to have the conversation

4. Start neutral and from a place of understanding

5. Remember it's a dialogue

6. Appreciate diversity of thought

7. Listen with an open-mind

8. Look for common ground

9. Tell stories with specific examples

10. Resist the urge to be Provocative

11. Avoid using the word but

12. Keep an open mind

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