Owner of Jersey Shore Supplements - Brian Tweer

Ever see that dreaded 1-star review pop up and your stomach drop? Yeah, we've all been there.

But think about it, a 1-star review is a customer saying, "Hey, something wasn't right." and it's a chance to learn, improve, and come back stronger.

That's exactly the mindset of our next Breaking Barriers guest, Brian Tweer of Jersey Shore Supplements. He believes a no review is worse than a 1-star one, because at least a 1-star shows the customer cares enough to share their experience so you can improve.

And guess what? Brian's brick and mortar stores are expanding, even with online competition popping up everywhere. His secret weapon? Treating his customers like family and building genuine relationships.

Listen to the full episode for more insights and don't forget to subscribe!