Break Point

Lauren McManamon•developer.servicenow.com

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Last refreshed: July 1st, 2025 at 6:56 AM ⓘ

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Episodes

ATF with Daniel Draes

Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics 00:00 Welcome and introductions 08:11 ATF Overview 08:57 What ATF can and cannot test 12:13 Customer feedback 13:20 The payoff of investing in ATF 16:10 Skills needed to implement ATF 18:28 Structuring your tests 20:09 New features in Rome 23:06 Best practices 24:19 Roadmap 25:46 The process to go from customer idea ...

Aug 18, 2021•29 min•Ep. 30

Automation and Integration in Rome with Jake Burman

Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics 00:00 Welcome and introduction 03:54 Flow Designer 10:00 IntegrationHub 13:00 Introspection 16:01 OpenAPI Support 18:57 Single platform 21:44 New in Rome 24:11 Process Automation Designer 27:18 A couple last...

Aug 04, 2021•41 min•Ep. 29

What's hot in Rome with Adam Stout

The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics 00:00 Welcome and introductions 04:16 Adam’s Favorite Rome feature 06:07 Flow Designer 07:45 ATF 09:23 Source Control 10:55 CLI 15:15 UI Builder 20:00 Process Automation Designer and Playbooks 23:14 Enablement 25:09 IntegrationHub 30:22 Adaptive authentication and security 34:26 The one thing 38:12 Contact info 38:35...

Jul 22, 2021•40 min•Ep. 28

Starting a citizen developer program with Rajeev Sethi

Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers. Topics 00:00 Welcome and introductions 07:49 Why start a citizen developer program 12:54 Avoiding shadow IT 14:33 One development platform 15:55 Low-code capabilities are for everyone 16:41 A look at ServiceNow's citizen dev program 18:34 Some example apps and opportunities 21:18 Tips for working...

Jul 07, 2021•35 min•Ep. 27

Effective Presentations - Part 1 - Preparation with Julian Mills

Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics 00:00 Welcome and introduction 10:39 Preparation is key 13:24 Key considerations 14:34 Know your audience 17:52 Know your outcome or purpose 20:12 Time management 22:39 How much practice 24:22 Longer presentations and flexibility 27:55 Time management planning 28:55 Planning ...

Jun 23, 2021•44 min•Ep. 26

GlideQuery with Peter Bell

Move over GlideRecord, there's a new API in town that's taking the ServiceNow developer community by storm. Join Peter Bell as he talks about all things GlideQuery and find out why all the cool kids are adopting it. Topics 00:00 Welcome and introductions 06:31 The genesis of GlideQuery 09:59 Failing is a first class feature 14:05 Product status 16:12 What about rebuilding it in Java? 20:05 Advantages of GlideQuery 23:49 Deep dive into GlideQuery objects 30:53 Performance 35:46 Advice to getting ...

Jun 09, 2021•45 min•Ep. 25

Building Trust with Shellie Grieve

Our ServiceNow CEO, Bill McDermott, has a key principle that states "Trust is the ultimate human currency". But as a developer, how do you establish and build that trust – especially if you're new? I've got someone here who can help. Topics 00:00 Welcome and Introduction 03:20 Trust is the ultimate human currency 05:19 The experienced developer 10:05 Virtual vs. in-person 12:44 The new developer 16:19 Common mistakes 19:21 When you lose trust in someone else 22:19 Rehearsal 26:02 Takeaways/Conta...

May 26, 2021•28 min•Ep. 24

A conversation with Sarah Toulson

Sarah Toulson is a ServiceNow Developer at Glidefast, mother of two, and has made the transition from a non-IT career. Join me for an interesting discussion with Sarah on this episode of Break Point. Topics 00:00 Welcome and introduction 03:35 Challenges of transitioning from a non-IT career 05:44 Where Sarah sees herself in the future 09:05 Example challenges of goverments 11:56 Design is not an after thought 16:37 User centric design 22:53 Sarah's sons 25:30 Selfie at DragonCon 28:15 One thing...

May 12, 2021•34 min•Ep. 23

Talking to Executives with Dan Bolena

Developers need more than technical skills to have a successful career. Dan Bolena joins me for a discussion to undertand the best way to communicate with executives. Join us for some fun examples and important tips you won't want to miss! Topics 00:00 Introductions 05:15 Topic overview 06:09 The first thing to know 09:28 Using visuals on slides 10:34 Bad example of a verbal status update 12:46 The problem-solution-value model 14:42 Better example of a verbal status update 15:57 Breakdown of the...

Apr 21, 2021•35 min•Ep. 22

CreatorCon 2021 with Jason McKee

Jason McKee, Director of Developer Evangelism joins me again to talk about all things CreatorCon 2021. We'll look at what's new, what's interactive, what's recorded, some fun sessions, and things you just don't want to miss. Have a listen! Topics 00:00 Welcome and introduction 03:02 What is CreatorCon 03:39 Some fun projects 05:08 The schedule of events 07:11 Live sessions 07:58 This year's highlights 11:24 Evolution of ServiceNow Development Panel 13:54 Breakout sessions 14:46 More interactive ...

Apr 14, 2021•23 min•Ep. 21

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