Episode 11: A Holistic Approach to Service Management
Apr 18, 2014•7 min
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Episode description
I decided to post an episode instead of trying to get a post out. This one talks about a particularly complex problem I am trying to tackle in an integrated way at work.
The tracking of assets, people, and setting of some network security settings based upon those things needs a refresh and I am still struggling with what to do. Here are some links:
- Request Tracker
- SUSE Linux Enterprise Server
- PacketFence
- Novell Service Desk (I know I didn’t mention it … )
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