We were able to talk to different influencers at the Alacrity ACCESS Conference that were very entertaining and had a lot of great information to offer. We spoke with: Jodi Cambell from Homee , Tony Triola from Verisk Analitics , Joyce Gabriel from LandAll Restoration , Shaun Quinn from Zoleman Restoration , Jerry Lawrenc from the Tape Guys . These are some great people you will get a lot of value out of listening to! Enjoy the podcast. TITLE SPONSOR: Super Tech University Dramatically improve y...
Jun 25, 2022•55 min•Season 4Ep. 184
Josh Turley is a 3rd generation business owner at RTA Fleet Management Software in the trucking industry. Josh had a post about how to pick and create good team members on social media and we know we needed to have him on the show to elaborate. This was an amazing conversation with a very thoughtful and intentional person. This is a very important lesson to hear for every business owner. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by Super Tech University . Don't lose mone...
Jun 09, 2022•1 hr 4 min•Season 4Ep. 183
Eric and Larry give a breakdown about what is going on at Super Tech U and Eric shows why soft skills training is so important when he had an HVAC contractor do a bid at his house recently. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by Super Tech University . Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting has video lessons that can be sent directly to your tech's phone...
May 27, 2022•47 min•Season 4Ep. 182
The Blue Collar Nation podcast comes to you live this week from the Access Conference in Orlando, Florida to bring you an expert panel on employee attraction and retention. With Chuck Violand , Michelle Blevins , Lisa Lavender , and Leighton Healy on the panel, it was a real eye opening experience as to what home services companies need to do to make sure they have the talent they need to compete in the marketplace. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by Super Tech...
May 22, 2022•57 min•Season 4Ep. 181
Everyone that listens to the show with any regularity knows that Larry and Eric are HUGE fans of referral marketing. In fact, referral marketing was Larry's full time job at Shamrock Cleaning and Restoration. Larry is often known as the "Pineapple Man" for his penchant for delivering pineapples to referral clients every month. Eric and Larry go deep on how to do referral marketing to grow your business and even address how to go door to door even when you hate that kind of thing. Give a listen a...
May 11, 2022•51 min•Season 4Ep. 180
Indoor air quality is a topic few contractors like to think about, but it affects all of us. If you are the client, you want to make sure you are safe in your home. If you are the contractor, you want to limit any potential liability. We sat down for a great chat with Doug Hoffman and Lance Eisen of NORMI to learn what we all need to know and how to get the proper training to make sure our indoor air quality game is on point. Go to www.normi.org for more information on what we talked about today...
May 05, 2022•50 min•Season 4Ep. 179
Meet Brandon Reece and Chris Nordyke from Floodlight Consulting and Head, Heart and Boots Podcast . Brandon and Chris are in many ways a mirror image of Eric and Larry and share an amazing business partnership. In this episode, the boys go deep on the many issues faced by entrepreneurs and how to manage living on the razors edge of being a business owner. This show was chock full of knowledge bombs from Brandon and Chris and a very raw look at what it looks like behind the scenes to be in busine...
Apr 28, 2022•1 hr 43 min•Season 4Ep. 178
Jim Prom, long time General Contractor and Soft Wash guru, Spray Away SoftWash , visited the show this week to talk about an often misunderstood art and science, estimating. To insure you are making enough money to grow a thriving business, any company has to have a good handle on proper estimating techniques. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by Super Tech University . Don't lose money in the field because your service techs are not great at sales, customer serv...
Apr 21, 2022•55 min•Season 4Ep. 177
Today Eric and Larry had on Rich Malachy of the Fedd Group and Malachy Parts and Service . Rich's passion for building a better industry for those you service restaurant equipment came through loud and clear on this episode. Rich and the guys talk about creating "Gold Collar" technicians, fighting off the big boys as private equity money creates behemoth companies to compete with, and how creating an association of vendors, suppliers, and service companies can make for a better industry for all ...
Apr 14, 2022•47 min•Season 4Ep. 176
In this episode Eric and Larry sit down with business coach Santiago Arango of Phenomenal Products to talk about what makes for a good coach and also a good student. We all know coaches in our respective industries whom take clients from "zero to hero" with their input. Some companies and owners thrive under the guidance of a coach, while others always seem to flounder. What separates the companies that make big changes from the ones that seem to never make the progress they desire. TITLE SPONSO...
Apr 07, 2022•53 min•Season 4Ep. 175
We had our good friend Larry Cooper on the show this week to talk about all the nasty stuff we never like to think about, but need to as home service professionals. We also talk about the upcoming Experience trade show in Cincinnati April 6-8, 2022. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting...
Mar 23, 2022•45 min•Season 4Ep. 174
All of us in the home services dream of one day locking down 7 figure contracts with multi-national corporations. The problem is most companies don't even know where to begin when trying to find out how to get these contracts. Today Eric and Larry have on Chris Allen. Chris has been a purchasing agent for services for many years at several worldwide corporations. Listen to Chris as he lays out the do's and dont's of getting big contracts. TITLE SPONSOR: MORNING TECH MEETING This episode it broug...
Mar 09, 2022•53 min•Season 4Ep. 173
Millennials and Generation Z will be making up the bulk of our future technicians in all trades. As the trades evolve and change, the way in which techs are trained will need to evolve, too. Larry and Eric sit down for an in-depth conversation with Lisa Warner and Cheryl McRae of AMP Creative to go deep on what the future of training will need to look like to engage and get younger people excited about a career in the trades. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by ...
Mar 03, 2022•1 hr 24 min•Season 4Ep. 172
This week the boys are running the show without a guest. With the recent passing of Eric's father, he talks about his Dad's strong work ethic and just putting your head down and making it happen. The boys also share what the mission, vision, and goals are for the newly rebranded company Super Tech University. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great at sales, customer ...
Feb 24, 2022•40 min•Season 4Ep. 171
Want to learn about a little known and lucrative business or add on service for your home services business? Listen to how our good friend, Jim McDonough, of Veterans Cleaning Solutions created a thriving business using a little used add on service to propel his business revenues and profits. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great at sales, customer service, and comm...
Feb 16, 2022•1 hr 4 min•Season 4Ep. 170
Eric and Larry had the pleasure of restoration industry expert and author Rachel Stewart, 𝗖𝗘𝗢/𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗼𝗳 𝗫𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗲 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 . Rachel is a thought leader in the industry and has great insights for all home services industries. Rachel also has a podcast, Restore Your Power to Succeed you will love. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service ...
Feb 03, 2022•55 min•Season 4Ep. 169
We had Leighton Healy of KnowHow on the show to talk about various topics including technician retention and how to keep them with you longer, Leighton learning to swim in Pablo Escobar's pool, and the Restoration Survey and how your data can help shape the industry. This is a great episode with a super smart and engaging guest. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great...
Jan 26, 2022•1 hr 10 min•Season 4Ep. 168
Joe Crisara is widely know as THE trainer for sales in the trades. Joe's long tenure in the HVAC industry along with more than a decade teaching trades people the proper way to do in-home sales means Joe knows a thing or two. In this episode, Eric and Larry sit down with Joe to get feedback as to what constitutes a great in-home sales call. Joe has so many nuggets to improve the sales techniques from home service professionals. So sit back and enjoy Joe's master class on in-homes sales for techn...
Jan 20, 2022•57 min•Season 4Ep. 167
Home services is a difficult line of work. We spend our days in other people's homes and businesses dealing with their stress, angst, and sometimes craziness on their home turf. Although rarely talked about, this can cause field technicians, CSR's, and DSR's large amounts of stress. Please give this one a listen. Lisa Warner grew up in a blue collar home with parents who owned and operated an HVAC company. Cheryl McRae previously worked at Scorpion prior to moving to AMP Creative and has a ton o...
Jan 13, 2022•1 hr 21 min•Season 4Ep. 166
Lisa Lavender is a thought leader in the home services space. A dedicated restoration professional, Lisa wears many hats with her many businesses. Eric and Larry had a wonderful conversation with Lisa about the concept of proper onboarding of new team members to both attract and retain talent. This often overlooked concept can make or break a new hire's attitude about your company on day one if the onboarding is not done well. Just telling the new hire to get in a van and help out is not enough ...
Jan 06, 2022•1 hr 4 min•Season 4Ep. 165
Andrea Stenberg is a renaissance woman. A great student in high school she decided to forgo college to work with her hands and "do" things. She loves to help people and see the fruits of her hard work in real terms. Eric and Larry have a great conversation with Andrea about the rewards and the trade-offs so many of us make to work in the blue collar service industry. This is a wonderful conversation with a very interesting woman. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you...
Dec 30, 2021•56 min•Season 3Ep. 164
We have whole Strategies for Success crew on hand to celebrate our good friend Bill Yeadon on the eve of his retirement after 46 amazing years in the industry. TITLE SPONSOR: Super Tech University Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info. Click here for a discount: https://superte...
Dec 23, 2021•53 min
Goals 2022: Eric and Larry are back talking about what went right and wrong in 2021, and what they are working toward in 2022. TITLE SPONSOR: Super Tech University Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info. Click here for a discount: https://supertechu.com/register/podcastoffer/ . ...
Dec 15, 2021•47 min•Season 3Ep. 162
Eric and Larry are joined with the guys from the Outerspaces Podcast Joshua Gillow of Masterplan Outdoor Living and Duane Draughon of VizX's Design Studios . The guys go deep on concepts of what it takes to become more successful in business and in life. **Note: there is a little bit of salty language at times in this episode, so make sure to listen in the correct environment. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in t...
Dec 09, 2021•1 hr 17 min•Season 3Ep. 161
Larry and Eric have the tables turned on them as Michelle Blevins takes control and interviews they guys about all the crazy stories from their start up days. This is a rebroadcast of Michelle's podcast. Buckle up, it's a wild one. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients. Morning Tech Meeting has video lessons...
Dec 02, 2021•48 min•Season 3Ep. 160
Eric and Larry had the pleasure to sit down with Scott Tackett and John Monroe of Violand Management Associates on the final day of the Business Planning Summit in Captiva Island, FL earlier this month. The crew talks about the often overlooked importance of taking a time out to go offsite to plan the upcoming year and also some the the key ingredients necessary to run the type of company we all dream of owning TITLE SPONSOR: Super Tech University Dramatically improve your team's performance wit...
Nov 23, 2021•18 min•Season 3Ep. 159
We have Jon Isaacson back on the show to talk about his great new book called, So You Want to be a Project Manager. We sit down and talk about all the struggles that so many home services contractors have in helping their people make this transition. This is a great episode for any trade as the topic is universal. TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com . Don't lose money in the field because your service techs are not great at sales, cust...
Nov 18, 2021•1 hr 4 min•Season 3Ep. 158
Today we have on Yana Sprague, CSR extraordinaire and typical home services client, to talk about what qualities female clients look for in a service call. Yana has years of experience in the home services industry and also is known to be a tough cookie as a client. Listen is as Eric and Larry dissect every step of the service experience with Yana from the initial phone call to the post job follow up. This episode is a wake up call to all home service providers to up their game when it comes to ...
Nov 11, 2021•53 min•Season 3Ep. 157
Ever see all the destruction that happens in a big hurricane or storm. We all think that the insurance companies will just take care of us when it comes time to fix our homes. Often that is not the case. We have a great conversation with Doug Quinn , who had a great home and life living on the Jersey Shore until Hurricane Sandy came and wiped out his house. Now Doug devotes his life to helping others navigate this difficult situation. Visit The American Policyholder Association for more informat...
Nov 04, 2021•51 min•Season 3Ep. 156
We are joined by a super interesting guest today, Rusty Cochran. Rusty is founder and President of We Care Plumbing, Heating, and Air Conditioning in Murrieta, CA. Rusty has had a long journey to success in the home services industry. Rusty, a self professed "slow learner" had a lot up ups and downs growing his service business. Unlike most, Rusty dug deep and kept pushing through to take his business from a double wide trailer to an industry leader, doing 30M in revenue per year. Learn how Rust...
Oct 14, 2021•1 hr 13 min•Season 3Ep. 155
