How To Transform Your Guest Experience with Sam Rubin

Bill Faeth Unfiltered

Nov 19, 2024•39 min•Ep. 165

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Episode description

Bill welcomes Sam Rubin, the founder of the top luxury concierge service, DONE Concierge Service, based in Park City. Sam shares his journey from the restaurant business and email marketing in Huntsville, Alabama, to managing a high-end ground transportation company and luxury concierge service. Sam discusses the importance of exceptional guest services, such as personalized grocery deliveries and transportation, and how they can elevate short-term rental experiences. He emphasizes the value of building relationships over transactions and offers practical tips for property managers to implement similar services. The episode also highlights how these premium services can transform guest impressions and lead to increased bookings and revenue.

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00:00 Introduction to Bill Faeth Unfiltered

00:14 Revolutionizing Bookings with StayFi

01:10 Exclusive Offer: 50% Off StayFi

01:50 Special Guest: Sam Rubin

02:41 Sam Rubin's Journey to Park City

08:03 From Uber Driver to Luxury Transportation

11:03 Navigating COVID with Tony Hsieh

15:29 Expanding Services with Abode

18:16 Launching DONE Concierge Services

19:39 Catering and Family Meals for Large Groups

20:15 The Importance of Connections in Service Delivery

21:30 Enhancing Guest Experience with Personalized Services

22:11 Innovative Grocery Delivery Solutions

27:13 The Impact of First and Last Impressions

29:29 Starting Concierge Services: Tips and Advice

31:21 Monetizing Additional Services

37:07 Conclusion and Final Thoughts

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On STR Unfiltered, Bill Faeth breaks down the ins and outs of short-term rental hosting, giving listeners actionable advice that they can use to take their businesses to the next level.