How to Get 5 Star Reviews

Bill Faeth Unfiltered

Jun 04, 2024•11 min•Ep. 141

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Episode description

Bill delves into the importance of obtaining five-star reviews for short-term rentals. He shares a comprehensive strategy for ensuring great reviews through proactive communication, exemplary hospitality, and timely follow-up. He emphasizes the critical role of initial interactions, response speed, and personalized touchpoints like charcuterie boards and discounts. Bill also highlights the nuanced differences between platforms like Airbnb and VRBO in soliciting reviews and underlines the significance of sustained guest rapport to maximize review ratings.

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00:00 Introduction to STR Unfiltered

00:22 The Importance of Five-Star Reviews

00:30 Strategies for Getting Reviews

02:46 Handling Guest Issues Effectively

05:12 The Checkout Process and Review Timing

08:27 Final Tips for Maximizing Reviews

11:06 Conclusion and Sign-Off

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On STR Unfiltered, Bill Faeth breaks down the ins and outs of short-term rental hosting, giving listeners actionable advice that they can use to take their businesses to the next level.