Big Questions Answered - podcast cover

Big Questions Answered

CVS Health
Big Questions Answered helps us understand important CVS Health initiatives by taking a closer look at new products, powerful innovations and the big changes the company is making to achieve its strategic imperatives and build a world of health around every consumer. The company's senior leaders answer big questions from host Matt McGuire.
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Episodes

What clinicians see in the home vs. the office

Paymon Farazi, President, Signify Health, discusses the benefits of In-Home Health Evaluations and how they help simplify care for members, their primary care providers and health plans. • Signify Health maintains the trust of its health plan clients by connecting their members to care where they are most comfortable and accessible, Paymon says. • Paymon shares the story of his recent “ride along” with a Signify Health clinician, and how he observed her documenting a range of social and clinical...

Aug 04, 202512 min

Teamwork makes the weight-loss dream work

Dr. Michelle Gourdine, SVP, Chief Medical Officer, CVS Caremark, highlights how members can achieve their weight-loss goals and adopt a healthy lifestyle with the CVS Weight Management program. • 31% percent of adults in the U.S. are overweight and more than 40% are obese, which increases stress on the heart and joints, leading to heart disease, stroke, arthritis and additional health issues, Dr. Gourdine says. • Obesity is a chronic medical condition that requires care, and there are a variety ...

Jun 30, 202519 min

Why patients trust our pharmacists

Lucille Accetta, SVP, Chief Pharmacy Officer, and Head of CVS Specialty Operations, discusses the valuable role our pharmacists play in communities across the country and our commitment to the future of pharmacy. • CVS Health pharmacists provide high-quality pharmacy care to patients in their local communities, and they have earned the trust of their patients, Lucille says. • We prioritize strong relationships with patients, so whether our pharmacists are supporting patients in different languag...

May 28, 202517 min

How we serve Hispanic communities

Alfredo Martinez, AVP, General Manager, Hispanic Markets, highlights the many reasons why Hispanic customers are attracted to Navarro Discount Pharmacy and CVS Pharmacy y más. • Each Navarro Discount Pharmacy and CVS Pharmacy y más store has bilingual signage and a bilingual pharmacist and store manager, which “drives a deeper and more engaging connection” with Hispanic customers because it gives them the opportunity to connect with health care staff in their preferred language, Alfredo says. • ...

Apr 28, 202511 min

Value-based care 'is a win-win'

Dr. Sree Chaguturu, President, Health Care Delivery, and Chief Medical Officer, CVS Health, outlines how this health care delivery model benefits both patients and the health care system. • Value-based care is a health care delivery model that focuses on providing high-quality care while managing costs. • Government programs, like Centers for Medicare and Medicaid Services (CMS), or health insurance companies incentivize value-based care providers for achieving better health outcomes for patient...

Apr 01, 202515 min

Our colleague volunteer program changes lives

Jenny McColloch, VP, sustainability and community impact, discusses the program’s positive effect on communities, colleagues and the company. • Our Volunteer Challenge Grant and Matching Gifts programs underscore our commitment to the communities we serve, by encouraging colleagues to donate their time and by financially supporting the nonprofits they love. • “Our colleagues volunteer at nonprofits of all shapes, sizes and focus areas around the country,” Jenny says. “And for a lot of these orga...

Feb 25, 202511 min

Health care at your fingertips

The rebranded and redesigned CVS Health app is live, and Tony Ambrozie, chief digital and technology officer, Pharmacy & Consumer Wellness, outlines its enhancements. • Tony discusses how the goal of the app is to be “the center of our customer’s interactions with us,” from giving caregivers access to their family’s prescriptions to delivering an excellent omnichannel experience to customers. • The enhanced app gives users the ability to manage all of their prescriptions — CVS Pharmacy, CVS ...

Jan 28, 202515 min

Stocking the right amount of red lipstick

Learn how CVS Pharmacy optimizes its inventory with machine learning, and how this ensures stores are prepared for customers who are attending nearby concerts, football games and more. • Mario Rivera, SVP, chief supply chain and logistics officer, Pharmacy and Consumer Wellness, and Josh White, VP, inventory management and optimization, discuss the improvements we've made to our inventory process over the last two years. • Optimizing inventory with machine learning helps the demand-planning team...

Dec 18, 202416 min

MinuteClinic is rolling out comprehensive primary care

Dr. Creagh Milford, president, retail health, discusses how MinuteClinic is expanding its primary care capabilities to meet consumers’ needs and increase their access to care. • CVS Health is expanding the primary care capabilities at MinuteClinic by working with payors and health systems to offer MinuteClinic as an in-network primary care provider. • Currently, MinuteClinic offers in-network primary care services to select Aetna members in Houston, San Antonio and the greater Atlanta area with ...

Oct 31, 202417 min

'Project Health saved my life'

Jen Kinder, director of Project Health, shares how the program offers free health screenings in under-resourced communities across the country and frequently gets heartwarming affirmations from the people it serves. • This year, Project Health is on track to host more than 1,700 events and screen more than 50,000 people. It hosts events in communities and at CVS Pharmacy locations with its fleet of mobile units. • The health screenings measure blood pressure, cholesterol and glucose, and screen ...

Oct 14, 202416 min
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