Shop Mindset ft. Kim Hickey

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In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is a success.

Resources:

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About Our Host:

Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

About Our Guest:

Kim Hickey
Management Consultant & Coach, Automotive Training Institute
khickey@autotraining.net 

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