Building Trust & Loyalty with Technicians
Episode description
As a shop manager or owner, it is crucial to establish effective communication and build relationships with your technicians. As a Commercial Supervisor of James Matthews Ford, Jon Boyd understands this task better than most. During this episode, Jon shares how he manages his diverse team and discusses ways shops can improve their technicians’ lives.
(1:46) Jon’s Career
(12:22) Getting Honest Feedback from Employees
(29:52) Responsibility of Communication
(37:09) Becoming a Trusted Leader
(41:46) Ways to Improve Techs’ Lives
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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jon Boyd
Commercial Supervisor, James Matthews Ford
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