Building Better Technician Relationships
Episode description
David Mortlock, the Fixed Ops Director at Sheppard Auto Group, understands the importance of building relationships with his technicians. In this episode, David covers how to manage your P&L statement while growing and keeping techs happy, the importance of getting to know your techs and their goals, and the need to prioritize the technician and service advisor relationship.
(16:55) Treating Technicians Right
(20:59) Developing Technician Career Paths
(33:42) Managing P&L While Growing Techs
(41:49) Better Explaining Pay Structures
(50:09) Technician and Service Advisor Relationship
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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
David Mortlock
Fixed Ops Director, Sheppard Auto Group
David.Mortlock@sheppardmotors.com
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