How to Improve DEI in Customer Support (feat. Jordan Pedraza)
Apr 06, 2022•1 hr 9 min
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Episode description
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s been doing on this front at Handshake over the last 5 years, including specific tactics she’s implemented across hiring, onboarding, career development, policy, and customer experience.
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