S01 E15 How Customer-Centric Retail Drives Transformation | Martin Bitmead | Beyond Consulting

In this episode of the Beyond Consulting podcast, Christian Moldenhauer speaks with Martin Bitmead, Director of Range Space Merchandising at Holland & Barrett. They discuss the journey of retail transformation, focusing on customer-centric strategies, optimizing retail space, and the importance of understanding customer needs. Martin shares insights from his extensive experience in retail, including a case study on customer value propositions and the balance between individualization and customer groups. The conversation also highlights the challenges companies face in transformation and the critical role consultants play in guiding these efforts.

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Connect with Christian Moldenhauer on LinkedIn: https://www.linkedin.com/in/christian-moldenhauer/
Visit the expertpowerhouse website here: https://www.expertpowerhouse.com/

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Beyond Consulting, hosted by Christian Moldenhauer, founder of expertpowerhouse, is the show for current and former consultants ready to explore what comes next. Hear the real stories of ex-consultants who’ve built startups, led innovative teams, joined exciting ventures, or completely reinvented their careers. Each episode delivers unfiltered insights, practical lessons, and strategic advice to help you transition, grow, and lead beyond the world of traditional consulting.