Using Surveys for Customer Success with Moritz Dausinger

When is the right time to survey users within your SaaS product? How can that survey data be used in customer success? Today  we speak with Moritz Dausinger, founder of Refiner. Moritz shares the story behind his survey tool, when and how to survey your users, and many other tips for making the most of the survey data.

Visit our website for the detailed episode recap with key learnings.

• Refiner — Moritz’s product, a survey tool for SaaS companies
• Mailparser, Docparser — Moritz’s past projects prior to Refiner
• Segment — customer data platform (CDP)
• Amplitude — product analytics tool
• Gall’s Law — the law about complex systems being built from simple systems
• Capterra — software search and comparison tool
• Saas Growth Hacks — a popular Facebook group for SaaS founders
• Quora — knowledge sharing platform
• Product-Led Growth — product-based go-to-market strategy
• Follow Moritz on Twitter

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