Helping Users Do Their Work with Kristina Quinones

How can we improve SaaS onboarding, if user success requires doing hands-on work? How can you motivate them? Should you hire an onboarding specialist? Today’s guest, Kristina Quinones, divulges her onboarding secrets and strategies as Head of Customer Experience at MeetEdgar. You’ll get a glimpse into how they do onboarding, learn about their 7-day free trial experiment, content batching parties, and much more.

Visit our website for the detailed episode recap with key learnings.

• Switch Interviews & Strategic Content with Alli Blum
• MeetEdgar’s content batching parties playlist
• Demio — webinar software
• “First Friend” — MeetEdgar’s concept of having that one person support a user throughout their onboarding journey
• Mixpanel — a product analytics tool
• meetedgar.com
• Follow MeetEdgar on Twitter, Facebook, Instagram, Pinterest and LinkedIn
• Follow Kristina on Twitter

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