Cancellation Experiences with Baird Hall

How do we lower churn? In this episode, we talk to Baird Hall, co-founder of Churnkey. We discuss the experiences that led Baird and his co-founders to start Churnkey and how to best think about churn in your business. You'll learn how to collect feedback from customers as they churn, the options you have to minimize  your churn rate, the mistakes that Baird sees others making, and more.

Visit our website for the detailed episode recap with key learnings.

• Churnkey — Baird's product
• Wavve, Zubtitle — Baird's previous products
• Netflix, Disney — B2B companies that are great at preventing churn
• Growth Ceiling — how much your SaaS business can grow given the current customer dynamics
• Follow Baird on Twitter
• Use promocode BDTPKEY to get your first 30 days free at Churnkey

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This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.