7. Having a Crucial Conversation

On this week's episode, we dive into the topic of having Crucial Conversations and how to communicate team members directly and confidently. When communicating using principles taught in the book "Crucial Conversations" by Joseph Grenny and Kerry Patterson, leaders reduce the risk of diminished culture and lost productivity, and build bridges that strengthen trust and accelerate results.  

Guest information: Our guests on this episode are the dynamic duo of Stephanie Rodriguez, Director of HR, and Elizabeth Billett, Director of Clinical Services, at Pinnacle Senior Living.

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