Business Lessons Learned from My Costa Coffee Experience - Part 2
Aug 22, 2023•7 min•Season 1Ep. 11
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Episode description
If there's one thing to know about me, aside from my love of bookkeeping, is my obsession for a Costa Coffee. However, when I recently visited I came away with much more than my oat milk latte!
In this episode, I discuss:
• Collection of client data, via loyalty schemes, to enhance and tailor shopping experience.
• How this data supports businesses with forecasting stock, accounts, budgets, staff etc.
• Reasons why changes in loyalty schemes occur.
• The impact these changes can have on customers
Let's Connect:
If you enjoyed this be sure to check out my blog for more relatable business advice and resources!
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