When you become a better manager, you’re lifting your entire team by creating a positive work environment where everyone’s excited to give their best. This leads to increased productivity and personal growth within your team, and it's satisfying to see your decisions result in big wins for the company. Being an excellent manager also opens doors to greater opportunities for you. In this video, Heather teaches us the importance of investing in yourself, having a resilient mindset, and embracing i...
Jul 16, 2024•7 min•Ep. 333
Ever feel like you're constantly juggling tasks and managing your team, but something's still missing? Imagine unlocking a simple yet powerful technique that can transform how you connect with your team. This isn't just about getting things done; it’s about fostering genuine relationships and boosting morale. Ready to discover this secret ingredient to better management and creating magnetic cultures? WHEN YOU’RE READY, HERE’S HOW WE CAN HELP: Masterclass and More: https://www . caringleadership...
Jul 09, 2024•7 min•Ep. 332
As a caring leader, you understand that promoting women into leadership roles creates a welcoming, innovative space with diverse viewpoints that enhance decision-making and organizational success. Kristen Palson, Chief Operating Officer of the Simmons University Institute for Inclusive Leadership, exemplifies this approach with nearly two decades of experience in strategic development and a passion for equity and inclusion. Her dynamic leadership and creative program designs stem from her backgr...
Jul 02, 2024•50 min•Ep. 331
Active listening and compassion are vital for understanding, morale, decision-making, and trust in leadership. In this episode, CEO Jon Fisher shares how a personal crisis taught him the importance of these qualities, helping him reconnect with his team. As CEO and Founder of miingl, Inc., Jon revolutionized digital networking with innovations like Ziing, Community Cork, Click-to-Cluster, and Call to Stage, setting new standards in online interactions. WHEN YOU’RE READY, HERE’S HOW WE CAN HELP: ...
Jun 25, 2024•33 min•Ep. 330
In this episode, Heather chats with Jennifer Curtin, General Manager of The Beatrice, a boutique hotel in downtown Providence, Rhode Island. With nearly a decade of luxury hotel management experience, Jennifer shares her journey from her beginnings with Kimpton Hotels to her roles at the Woodmark Hotel & Still Spa and Hotel Andra. She's a great example of how to create great corporate culture, emphasizing the importance of a positive work environment, team motivation, and innovative thinking...
Jun 18, 2024•28 min•Ep. 329
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
Jun 11, 2024•6 min•Ep. 328
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
Jun 04, 2024•3 min•Ep. 327
In this episode, we explore the importance of active listening in the workplace with a compelling scenario between Heather and Gabriela. Heather initially assumes Gabriela's tardiness is due to partying, only to learn that she has been working late from home. This revelation prompts a discussion on how assumptions and biases can harm professional relationships and productivity. By actively listening, we can understand diverse perspectives, foster empathy, and create an inclusive work culture. He...
May 28, 2024•3 min•Ep. 326
In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facing organizational shifts or personal changes, remember the vital role of Change Management, Caring Leadership, and Active Listening in navigating these...
May 21, 2024•6 min•Ep. 325
In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from others. Through engaging anecdotes and practical advice, he highlights how cultivating wisdom precedes and ultimately enhances one's leadership abilities,...
May 14, 2024•49 min•Ep. 324
In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives. Research shows gender gaps in feeling heard at work and stresses the importance of creating an environment where all employees feel valued. The episode outlines five key steps of Active Listening: Recognize the U...
May 07, 2024•7 min
In this podcast episode, we delve into strategies for employees facing the return-to-office mandate. Many workers are grappling with the sudden shift from remote to in-office work. Management and the company must learn how to handle this well because many employees are unhappy with this decision. We discuss three essential approaches: promoting open communication and active listening sessions to address concerns with empathy, advocating for flexible work arrangements such as hybrid schedules to ...
Apr 30, 2024•4 min
In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emphasizing the importance of aligning work with a meaningful mission. She highlights the critical role of empathy in leadership and the impact of advocat...
Apr 23, 2024•35 min•Ep. 321
In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employee Fanatix, revealing that a significant percentage of employees feel unheard by their supervisors. To address this, she introduces the Caring Leaders...
Apr 16, 2024•8 min•Ep. 320
In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing motivation from influential figures like Shep Hyken. With steadfast determination, she earned the prestigious Certified Speaking Professional (CSP) d...
Apr 09, 2024•6 min•Ep. 319
In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach to ad...
Apr 02, 2024•4 min•Ep. 318
In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I shed light on the profound disconnect that arises and its ripple effects on productivity and morale. By emphasizing the importance of bridging this gap...
Mar 26, 2024•4 min•Ep. 317
In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip before it irreparably damages their organization. By fostering open communication, empathy, and a genuine commitment to caring leadership at all levels, we...
Mar 19, 2024•4 min•Ep. 316
In this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention. Culture Clash emphasizes the internal strife impacting external factors like customer satisfaction and loyalty, advocating for effective communication and empathetic leadershi...
Mar 12, 2024•7 min•Ep. 315
Join us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art of effective listening in leadership. Drawing on personal experiences, he emphasizes the importance of addressing concerns personally and completing t...
Mar 05, 2024•40 min•Ep. 314
In this podcast episode, Heather Younger, author of " The Art of Caring Leadership, " guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effective leadership. The second step, 'Lead Your Self,' emphasizes the necessity of caring for oneself before leading others. Finally, the third step, 'Le...
Feb 27, 2024•6 min•Ep. 313
In this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlocking the intrinsic value within ourselves and our teams. The episode delves into five key considerations for navigating the people's side of organization...
Feb 20, 2024•6 min•Ep. 312
In this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy and fostering collaboration, particularly in the public sector. The discussion delves into the intersection of technology and humanity, offering prac...
Feb 13, 2024•43 min•Ep. 311
In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers. Chris is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc. Jen is a season...
Feb 06, 2024•31 min•Ep. 310
In this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they integrate active listening into their professional roles (and home life too). They are all from various sectors, including global corporate leadership a...
Jan 30, 2024•53 min•Ep. 309
What Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultural advocacy, employee engagement, diversity and inclusion, feedback communication, and more. These teams play a vital role in aligning organizational v...
Jan 23, 2024•5 min•Ep. 308
In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank through the complexities of the COVID-19 pandemic. Notably, she unveils her unique journey, transitioning from a banking background to a transformative...
Jan 16, 2024•41 min•Ep. 307
What's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team. Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as defining goals, selecting passionate and diverse team members, creating a team charter, setting a regular meeting schedule, and providing necessary re...
Jan 09, 2024•10 min•Ep. 306
In this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey explores the visionary leadership that fueled the company's resurgence. The conversation centers on Sodexo's Global Employee Value Proposition (EVP), em...
Jan 03, 2024•34 min•Ep. 305
Dive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings to in-person connections and a first-ever girls-only trip, Heather shares stories that resonate beyond the professional realm. Heather also invites lis...
Dec 26, 2023•10 min•Ep. 304
