Phil Burgess is Chief People Officer at C Space, a customer agency on a mission to make business more human by building customers into the way brands work. His focus is ensuring that C Space lives this mission internally, creating a great employee experience and enabling C Spacers to deliver great work to their clients. At the start of the pandemic, he and his family started a campaign called #just1bag2020 aiming to inspire people to collect 2020 bags of litter that year. It went viral with 4,00...
Mar 22, 2022•33 min•Ep. 213
In this episode, Heather sits down with Jeff Reynolds, an entrepreneur, and advisor with over 20 years of experience in marketing. He focuses on teaching established companies how to think and act more like startups, and teaches startup founders how to grow into established companies. His focus is to guide companies to create meaningful, systematic marketing departments that meet goals through an aligned strategy.
Mar 15, 2022•32 min•Ep. 212
In this episode, Heather chats with Scott Ritzheimer, the CEO of Scale Architects. This business helps other businesses identify the right growth strategies and find the proper guides to get them on the fast track to 'Predictable Success' and stay there as long as possible. Scott was an entrepreneur before he even knew it - take a listen.
Mar 08, 2022•31 min•Ep. 211
In this episode, Heather chats with Dan Gray, a Toronto-based Product/Growth Marketer with a passion for building and scaling consumer products by leveraging technology. He currently leads the Growth team at Kotn and enjoys the opportunity to help consumers discover and engage with brands. With over 10 years of experience scaling both B2C and B2B brands, he has been able to be successful by building great teams, challenging assumptions, and continuously learning along the way. He has a passion f...
Mar 01, 2022•29 min•Ep. 210
In this episode, Heather interviews Faydra Nabers-Allen, MHA and Dr. Tiffany A. Love. Faydra Nabers-Allen, MHA is the Physician Practice Administrator at Opelousas General Health System in Opelousas, Louisiana. And Dr. Tiffany A. Love is an award-winning board-certified C-suite executive, Fellow and former Regent of the American College of Healthcare Executives (ACHE) with over 30 years of healthcare experience. They embody #CaringLeadership in every aspect of their lives - especially at work. T...
Feb 22, 2022•38 min•Ep. 209
Mark Setterington is the founder of Island Fin Poke Company and currently serves as its CEO and President. Setterington has over 35 years in the restaurant industry and started his restaurant career at the early age of sixteen as a dishwasher. Later in his career, he spent some time in Hawaii, fell in love with the Hawaiian culture and food, and decided to bring it to the mainland. Setterington founded Island Fin Poke in 2016 with his first restaurant in Winter Springs, Florida. The overwhelming...
Feb 15, 2022•17 min•Ep. 208
In this episode, Heather chats with Andrew Pudalov, Founder and CEO of Rush Bowls, Rush Bowls Franchising, Wholesale. Andrew spent 15 years working his way through the competitive ranks of New York City’s financial sector. In 2004, he left his position as Head of a Global Fixed Income Derivative Desk at National Australia Bank to pursue a career path aligned with his values. Andrew launched Rush Bowls in 2004 with a vision to create a place where people could eat healthy food and enjoy the unadu...
Feb 08, 2022•25 min•Ep. 207
In this episode, Heather sits down with Dr. Yetta Toliver, Global Head of Diversity, Inclusion, and Belonging at Xerox. Dr. Toliver is a native of Baton Rouge, LA. Initially, she first obtained a Bachelor of Science degree in business management from Southern University in Baton Rouge, LA, then her master’s degree in Business Administration from Dallas Baptist University in Dallas, TX, and finally, a doctorate in Business Administration (DBA) from Walden University in Minneapolis, MN. She is als...
Feb 01, 2022•25 min•Ep. 206
In this episode, Heather sits down to talk with Nana Appiah, Director of Development Services for Mesa, Arizona. Before his current position, Nana served as the City's Planning Director. During his tenure with the City, he has helped the City effectively implement and restructure its planning and development functions for optimum performance and adopt various land-use policies to improve the built environment and economic development. His experience in city planning has taught him a lot about wh...
Jan 25, 2022•29 min•Ep. 205
In this episode, Heather sits down with Jane Grote Abell, the Chairwoman of the Board of Donatos Pizza. Over the last four decades, Jane has held a variety of positions at both Donatos Pizza and Jane’s Dough Foods, including Chief Executive Officer. Her father, Jim Grote, and their family built Donatos into a successful pizza chain, then sold it to McDonald's. After seeing it struggle under McDonald's, Jane convinced her family to buy the family business back. Since then, Jane and her family h...
Jan 18, 2022•30 min•Ep. 204
In this episode, Heather talks with her listeners about an encounter she recently had with her son about his future. He was telling her how much he wanted to be a soccer player, but Heather points out that he isn’t really putting in the work he should be. Heather reminds him that people who want to reach their goals must put in the work and write out a plan. Hear her four steps for achieving your goals in 2022.
Jan 11, 2022•8 min•Ep. 203
In this episode, Heather talks directly with her listeners about what 2021 brought for her and her business. From turning 50 to sending her first child off to college, to all the accomplishments and challenges she faced in 2021 - she sits down to reflect and share her thoughts. Plus, she shares a bit of what is to come in 2022 for caring leadership. Take a listen.
Jan 04, 2022•13 min•Ep. 202
In this episode, Heather sits down with Misty Guinn, Director of Customer Advocacy at Benefitfocus, a data-driven, cloud-based software solutions for health care and benefits administration. Their mission is to improve lives with benefits that focus on people and culture. Misty believes that leaders can learn exactly what their people need by asking the right questions. After all, it all starts with listening. During her interview with Heather, Misty talks about her leadership journey, why she d...
Dec 28, 2021•32 min•Ep. 201
In this episode, Heather sits down with Whiting Dimock, her long-time friend, and former law school classmate. Whiting started her career in a big law firm, where she spent a few years before transitioning into a corporate setting. During that time, she worked for a commercial real estate company and eventually switched to work on the people side of the law business. After some years, she moved back to Boulder, CO to work as the dean of students, where she is currently. She's now preparing to tr...
Dec 21, 2021•34 min•Ep. 200
In this episode, Heather sits down to discuss the recent news of the Better.com CEO laying off hundreds of employees through a 3-minute Zoom call. This has made headline news - and not for good reason. This CEO acted in the complete opposite of what we encourage on this podcast and showed absolutely no care. Let's break it down.
Dec 14, 2021•12 min•Ep. 199
In this episode, Heather sits down with Shawn Lalehzarian, Co-Founder & Chief Executive Officer at The Red Chickz. The Red Chickz is a Nashville Hot Chicken franchise restaurant that Shawn founded in 2018. Before that, Lalehzarian spent over 20 years in the restaurant industry - starting off as a dishwasher and proving himself worthy at every position, ultimately leading him to where he is today. Take a listen.
Dec 07, 2021•30 min•Ep. 198
In this episode, Heather interviews JC Hite, the founder, and CEO of Hite International. Hite International is a holding company focused on marketing & communications worldwide, and Hite Digital is a fast-growing digital marketing agency in the U.S. JC believes that his success is found in 3 core pillars: Truly caring about people, knowing how to balance work, family & faith, and having a commitment worth fighting for. Their sole purpose was to create stability in Latin America. Take a l...
Nov 30, 2021•37 min•Ep. 197
Heather sits down with Lauren Fitzpatrick Shanks, Creator, and CEO of KeepWOL, an experiential talent development platform that maximizes cultural intelligence in the workplace. Keep Wondering Out Loud is a verified, measurable, and cost-effective talent development platform that fosters inclusion within remote, hybrid, and in-person teams. They use a digital library of live multiplayer games to enable guided immersive experiences that develop employees and cultivate engagement.
Nov 23, 2021•27 min•Ep. 196
In this episode, Heather sits down with Shafik Mina, President and Co-Owner of the Mad Science® Group and Co-Founder of 2inspireTM and Crayola® Imagine Arts Academy TM. Shafik’s company wants to inspire kids and get them interested in science, all while making it fun. He claims that they are “a business with heart” that wants to inspire children through science, and spark lifelong imagination and curiosity. Take a listen!
Nov 16, 2021•34 min•Ep. 195
In this episode, Heather sits down with Mareo for the second time to discuss his new book and what it's all about. His book, Really Care for Them, is all about changing the way sales is done. Mareo's full-time job is the Revenue Leader for the software firm Movemedical where he leads the Customer Success, Sales, and Marketing divisions. He's had over 15 years of experience in sales. He's very interested in the intersection of organizational health, individual success/performance, revenue, and ho...
Nov 09, 2021•23 min•Ep. 194
In this episode, Heather sits down with Susan J. Schmitt Winchester, the CHO of Applied Materials. On paper, Susan has an impressive corporate success story. With over 30 years of upward trajectory, her succession of increasingly powerful roles reflects her growing influence. Her presence and career trajectory have been remarkable. But, she claims that the people who know her best know that she spent her days and years in deep fear. She now teaches executives and professionals how to succeed by ...
Nov 02, 2021•37 min•Ep. 193
In this interview, Heather sits down with Jahanzaib Ansari, the Co-founder and CEO of Knockri. Jahanzaib's company, Knockri was founded because of the discrimination he faced in the hiring process because of his ethnic name and his desire for others not to experience any discrimination. He really wanted to make the hiring process as equal as possible for all candidates. His company is an AI-powered behavioral assessment tool that diminishes systemic bias at scale by creating a more diverse and e...
Oct 26, 2021•22 min•Ep. 192
In this episode, Heather interviews Matthew Raidbard, Ed.D. the College Athletics Administrator at Hartford University, author of "Lead Like A Pro" and owner of Raidbard Sports Leadership Consulting. Dr. Raidbard completed his Doctorate in Educational Leadership at Chicago State, with his dissertation focusing on determining the best leadership style and behaviors for athletic coaches to practice. His findings were the inspiration for his book, “Lead Like A Pro,” where he helps inform coaches ab...
Oct 19, 2021•18 min•Ep. 191
In this episode, Heather interviews Nick Lopez, the founder of Lime. LIME Painting is the first and only national high-end painting company. LIME is a franchise brand with a social enterprise in LIME Light Outreach, Inc. that gives franchisees a platform to give back to their local community's youth through LIME Light's Four Pillars of Knowledge: Faith, Family, Patriotism, and Prosperity. Take a listen.
Oct 12, 2021•24 min•Ep. 190
In this episode, Heather interviews Rich Gassen, a Print Production Manager at the University of Wisconsin-Madison. He’s also a friend, supporter, and devoted life-long learner. In 2018, Heather and Rich had the pleasure of having Rich as a guest on episode 32, and in this episode, they reflect on how much they've grown since. Rich considers himself a life-long learner and even went back to college at the age of 40.
Oct 05, 2021•35 min•Ep. 189
In this episode, Heather sits down with Peter Carlson, a Partner at Pet Evolution Franchising. A franchise that focuses heavily on “Helping Pets Live the Good Life!" by providing the best food, care, and supplies for pets. Located in the cities of Arden Hills and Woodbury, MN, they provide all-natural pet food as well as a wide variety of interactive toys that keep pets fit and active. Caring leadership isn't just about humans. Take a listen!
Sep 28, 2021•19 min•Ep. 188
In this episode, Heather interviews Dr. Kimberly Townsend, President and CEO of Loretto Management Corporation in Syracuse, NY. Dr. Townsend is an expert in the fields of healthcare management, board governance, and leadership. She is also the author of leadership books Lifecircle Leadership: How Exceptional People Make Every Day Extraordinary and Lessons in Lifecircle Leadership: A Guide to Pragmatic Altruism. In this podcast, you’ll hear all about what Dr. Townsend and her company are doing to...
Sep 21, 2021•25 min•Ep. 187
Heather interviews Barbara Lovejoy SHRM-CP, PHR, who is the Director of Human Resources at Otelco. Barbara's parents instilled in her a passion for leadership and caring for others at an early age. Today, as Director of Human Resources, she strives to remain true to that behavior. As a leader, Barbara believes everyone has the best of intentions - and that's how she approaches her work. Plus, Barbara asks Heather two juicy questions as part of a new segment called “Ask Heather Anything”.
Sep 14, 2021•36 min•Ep. 186
In this episode, Heather interviews Jana Cinnamon, the COO of an accounting firm. Many people assume that Jana must be an accountant or CPA herself, but her background is actually in Human Resources. Leading is her passion, and she takes pride in equipping her people with the right tools to succeed. Her lens of view as COO is one in which she considers the implications of her decisions on her people. This 35-minute conversation is full of wisdom, advice and is a human-to-human conversation about...
Sep 07, 2021•37 min•Ep. 185
During this episode, Heather speaks directly with her listeners about the importance of meeting people where they are. Depending on who you ask, this can mean many different things, but essentially you must speak other people's language if you want them to understand and listen. It can be tricky to do this and remain authentic - but it's possible. Take a listen.
Aug 31, 2021•7 min•Ep. 184
