Ep. 72: Customer Service is Dead
Nov 16, 2020•16 min
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Episode description
Every good business wants to serve their customers well, but what if “great customer service” shouldn’t be the mark we’re striving for?
During this episode, Luke and Alick discuss why their team has shifted their focus away from “customer service” more on “customer fulfillment;” and how they’ve been able to deepen their client relationships even more by doing so.
During this episode, Luke and Alick discuss why their team has shifted their focus away from “customer service” more on “customer fulfillment;” and how they’ve been able to deepen their client relationships even more by doing so.
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