Be a Best-Run Business

Fame Rental•beabestrunbusiness.transistor.fm

These Podcasts go beyond Fame or even rental software and technology. These address how you can improve your business, whether with rental-specific topics or general business topics. Guests will include anyone inside or outside of rental who can add value to your business.

Last refreshed: August 15th, 2025 at 4:38 PM ⓘ

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Episodes

Exploit Technology

In the final episode of our five-part series, Nicolina, Joe, and Jared explore how rental businesses can strategically use technology to stay competitive. Joe shares his decades of experience watching the industry evolve from paper systems to today's digital tools, while Jared discusses the importance of actually understanding the tech you implement. They talk about important tools like customer portals, telematics, and route optimization, plus what's coming next with AI. The key takeaway? Techn...

Jul 18, 2025•24 min•Ep. 6

Have One Version of the Truth

In this episode of Be a Best Run Business, Nicolena, Joe, and Jared tackle their fourth principle: having one version of the truth. Joe paints a vivid picture by following a single piece of rental equipment through different departments - accounting tracks depreciation, service knows maintenance history, rental systems show income, but nobody has the complete picture. This leads to costly mistakes, like accidentally selling equipment you don't actually own because it's still financed. Jared shar...

Jul 18, 2025•21 min•Ep. 5

Take Informed Actions

In this episode of Be a Best Run Business, Nicolena, Joe, and Jared explore their third principle: taking informed actions. They dive into the difference between reactive and proactive decision-making in the rental world. Jared explains how reactive decisions happen minute-by-minute, like emergency road calls or last-minute reservations, while proactive planning helps create flexibility for when those inevitable surprises hit. Joe discusses how dashboards and data can help prioritize decisions, ...

Jul 18, 2025•21 min•Ep. 4

Be Nimble and Quick

When plans change (and they always do), how quickly can your rental business adapt? Nicolena, Joe, and Jared tackle the reality of constant pivots in the equipment rental world - from last-minute cancellations to emergency breakdowns that leave customers stranded. This episode gets tactical about decision-making under pressure. The hosts walk through real scenarios: What happens when the equipment arrives but doesn't fit the job site? How do you optimize truck routes when traffic hits? Should yo...

Jul 18, 2025•19 min•Ep. 3

Empower Your Customers

In this episode of Be a Best Run Business, hosts Nicolena and Joe are joined by Jared to dive into their first principle: empowering customers. It's not just about good service - it's about really listening and asking the right questions. Jared shares stories from the rental business about how understanding what customers actually need (not just what they ask for) builds trust and long-term partnerships. Joe adds insights about going beyond being an "order taker" to becoming a trusted advisor wh...

Jul 18, 2025•18 min•Ep. 2

The Five Principles

Join Nicolena, Joe (founder/CEO), and Jared (senior rental specialist) as they introduce their new podcast series focused on helping rental businesses thrive. This inaugural episode unveils five core principles that form the foundation for running a successful rental operation: empowering your customers, being nimble and quick, taking informed actions, operating from one version of the truth, and exploiting technology. The hosts share insights from their years of experience working with rental c...

Jul 18, 2025•26 min•Ep. 1

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