Looking for brutally honest answers to your liquidity challenges? Then you won't want to miss out on the first-ever Banking on Experience Live Podcast: Liquidity Crisis 2023 and actionable solutions. This live podcast brought together a community of credit union professionals and industry experts who are committed to sharing their insights, knowledge, and experience to help you solve your liquidity challenges. During this live podcast event, hosts Joshua Barclay and Jonathan Taylor cover the liq...
Apr 19, 2023•51 min•Season 2Ep. 126
As we strive to embody our values, it's essential to evaluate ourselves periodically. Joe Winn, also known as the "CU Geek" and a Data/Marketing Jedi, has demonstrated as President of GreenProfit Solutions that aligning your Credit Union's business model around social purpose is vital. During this week's episode of Banking on Experience, we discuss how straying from the "People Helping People" mantra has led some Credit Union decisions astray. We must always choose the light side of the force, a...
Apr 04, 2023•45 min•Season 2Ep. 125
Taylor Nelms is here to reveal Filene's latest Breakthrough research for Credit Union Success. Armed with insights from Filene's cutting-edge incubators, research projects, and focus groups, Taylor talks about the toughest problems facing Credit Unions and how to solve them. Now, let's talk about the awesome organization Taylor Nelms is a part of. Birthed in 1989, Filene Research Institute is like the Area-51 of the Credit Union space. I say that not because Filene has alien spacecraft but becau...
Mar 22, 2023•47 min•Season 2Ep. 124
Are you ready for more from the "CU That Could"? Well, we've got you covered! Becky Reed, CEO of LoneStar CU, is back by popular demand for the second installment of our deep dive into the world of cryptocurrency. Joining her is John Wingate, CEO and Founder of BankSocial, whom she affectionately refers to as her "crypto bro from another mo." In this episode of "Banking on Experience," we take a closer look at the crypto debate through the lens of the CU space and hear the story of BankSocial. L...
Mar 11, 2023•51 min•Season 2Ep. 123
This week we are honored to have the Vice Chair of the NCUA (and Maine small-town boy), Kyle Hauptman. Kyle opens up about the biggest political and economic issues that are hitting our Credit Unions and their members during this recession, the current and future economic climate, the upcoming GAC (Governmental Affairs Conference), and his journey from Bar Harbor, Maine, to his appointment from the highest office in our land! Grab a coffee, cocoa, or maybe something a little stronger, and get bu...
Feb 22, 2023•46 min•Season 2Ep. 122
Dear Credit Union Listeners, if you're thinking of dismissing Bitcoin and not making it an option for your members, you may be missing the big picture. Your Members didn't stop making investments after they discovered what Bernie Madoff was doing on the 17th floor of the Lipstick Building. According to this week's guest, this FTX fiasco is no different –– the demand for Bitcoin will continue. With all of the doom and gloom surrounding Bitcoin, we wanted to bring you (and us) some much-needed per...
Feb 09, 2023•46 min•Season 2Ep. 121
Yeah, we're definitely in a recession, but that doesn't mean Credit Unions should sit idle. It's time to take action. Back by popular demand, Jim Ryan, VP of Strategic Partnerships at Curql Collective, is here to help us kick off 2023 with a message of hope. In this episode, Jim gives his take on the 2023 recession and how strategic participation in Curql Collective and Curql Fund can help solve the challenges of Credit Unions during a cloudy economic forecast. This podcast episode is for the Cr...
Jan 25, 2023•44 min•Season 2Ep. 120
Everyone in the Credit Union space has heard the same thing for almost a decade: The fintechs are coming! But few people have offered Credit Unions actionable advice on how to compete in the era of ever-changing financial technology –– until now. Ron Araujo, President of Mission Federal Services, LLC, a CUSO that has become one of the country’s first fintech investment funds for CU products and services, is here to teach you how to get your CU on the fintech playing field. Ron shares how and why...
Jan 19, 2023•37 min•Season 2Ep. 119
You know your Credit Union needs to rethink its marketing strategy going into 2023. But how, exactly, are you going to do marketing differently? To help you answer this question, we brought on a brutally honest marketer with over 20 years of experience. Enter Isaiah Moskowitz, Owner of LTI Business Solutions and MC for the Cooperative Credit Union Association’s Podcast, The Insider Forum! On this episode of the Banking on Experience Podcast, Isaiah talks about Credit Union marketing, the things ...
Dec 14, 2022•43 min•Season 2Ep. 118
After years of throwing the CECL “Message in a Bottle” back into the ocean, the Credit Union industry now must comply and set money aside from every loan in case things go sour. Is this rainy day fund just in time, or will this regulation hinder the growth of Credit Unions big and small? Michael Cochrum pilots the ship in this week’s episode. He breaks down the history of CECL, how to use data to comply with the requirement, and talks about his professional data journey in the CU Movement. Micha...
Dec 01, 2022•41 min•Season 2Ep. 117
There is good reason to believe that we will see a major auto-loan default crisis coming very soon. What will happen to vehicle values and the loans attached to them? And how will this affect your Credit Union and its members? If only there was a “crystal ball”... Enter Jim Tenhudfeld, President of Frost Financial Services. Jim has over 25 years in the world of Protection Products for Credit Unions, first as an AVP at Great American and then as President of Frost Financial Services. As a premier...
Nov 08, 2022•39 min•Season 2Ep. 116
Here’s the bad news for you Credit Union folks: You are losing your competitive advantage over banks. Historically, Credit Unions have had advantages over banks in the following areas –– rates and fees, member service, and digital technology. But now, banks are catching up to Credit Unions in all three areas. On this episode of the banking on experience podcast, Dave Cerwinski is going to help your Credit Union regain its competitive advantage over banks. Dave is the Vice President of Corporate ...
Oct 19, 2022•44 min•Season 2Ep. 115
Imagine if there was a CUSO that paired your Credit Union with cutting-edge fintech solutions -– to help you implement leading technology faster, easier, and more affordable. On second thought, you do not have to imagine this scenario. The golden ticket for your Credit Union is finally here. Jim Ryan, VP of Strategic Planning at CURQL Collective, breaks down his definition of “the COVID pivot,” shares his experience in the CU Movement, and spills the beans about the hottest new CUSOs in the Cred...
Oct 03, 2022•35 min•Season 1Ep. 114
If you’re at a small Credit Union and are being told “you can’t” because of your asset size, this podcast is for you. Becky Reed, CEO of Lone Star Credit Union, is proving day in and day out that a can-do attitude –– regardless of your asset size –– and a willingness to say “yes” instead of “maybe later” is what you really need to grow in today’s CU Market. We dive in on leveraging CUSOs, embracing a culture of being a “Pioneer” (AKA “BETA”) for innovations in the space, and joining boards and t...
Sep 12, 2022•44 min•Season 2Ep. 113
60% of CUSO’s are Insurance based and almost all of them have the same thing in common: They are barely scratching the surface of their potential! President of Insurance Strategies with Daggett Enterprises, Melanie Munsey, takes us “padawan’s” to school on the ways of the Insurance Force and explains how CU’s are being treated like “second class citizens” when it comes to many of their current protection product partnerships, and how more income, control, and freedom awaits those that have the d...
Aug 11, 2022•36 min•Season 2Ep. 112
The impact of an FI serving its community— truly serving its community—cannot be understated, and there’s no better example of this than Tongass Federal Credit Union. We were honored to sit down for a chat with Helen Mickel, CEO of Tongass FCU and one of our 2021 Right On The Money (ROTM) winners, to talk about playing big and serving community as a small CU—this week on CRMNEXT’s Banking on Experience podcast. Topics we cover include: The Tongass FCU Story: origin, community, mission How Tongas...
Jun 20, 2022•26 min•Season 1Ep. 111
The student loan situation is… well, it’s caused some heartache and stress. Let’s just put it that way. But there are those out there who are determined to bring solutions and to help FIs offer those solutions to their customers and members. And we got to sit down with one such remarkable individual this week. Bobby Matson, Founder and CEO of Payitoff joins us—on CRMNEXT’s Banking on Experience podcast. Topics we cover include: Why Bobby is passionate about this topic Student loans: why they’re ...
Jun 13, 2022•23 min•Season 1Ep. 110
Wise FIs know that both brand and PR play essential roles in the success of their organization. And the brilliant ones know just how well the two work together. We’re lucky to feature one such organization this week. Jennifer Reed, Vice President of Public Relations at Sound Credit Union joins us to talk all about it—on CRMNEXT’s Banking on Experience podcast. Topics we cover include: Sound CU’s logo: its origin story and how it represents them Getting your story out there The biggest challenges...
Jun 06, 2022•25 min•Season 1Ep. 109
Have you ever been afraid to take out a loan? Have you ever put experience ahead of price? Yeah, us too. It all comes back to that human element that drives everything, including the relationship between FIs and the people they serve. And we got to sit down for a chat with a true expert on the subject. Miriam Ackerman, Chief Strategy Officer at DNT BLNK and Co-Founder of NetGiver (NACUSO’s 2020 Big Idea Award-Winner) graciously offers her expertise—this week on CRMNEXT’s Banking on Experience po...
May 30, 2022•30 min•Season 1Ep. 108
Trust. It’s the foundation of—well—pretty much everything when it comes to relationships, including those between an FI and its members or customers. We were thrilled to sit down and learn from one of the world’s greatest experts on creating high trust in a high-tech world. Todd Duncan is a Best-Selling Author, a Sales Entrepreneur with 5 million clients world-wide, and our honored guest this week on CRMNEXT’s Banking on Experience podcast. If you’ve never had the opportunity to learn from Dunca...
May 23, 2022•41 min•Season 1Ep. 107
Ah the holy trifecta of the credit union world: Leagues, CUs, and CUSOs… To have been a part of all three—and succeeded beautifully in each one—is impressive. It also means you have some seriously stellar insight to offer. Lucky for us—and more especially, for our listeners—we got to pick the brain of one such expert. LeAnne Case, Senior VP of Marketing and Communications at The Servion Group, sits down to share her journey—this week on CU Changemakers: Women On Work (WOW). Topics we covered inc...
May 16, 2022•45 min•Season 1Ep. 106
Do you find the world of trading a touch intimidating? Enthralling? Completely foreign but still a little fascinating? If capital investment piques your interest at all—and perhaps it should—this is the Banking on Experience podcast episode for you! We’re joined this week by Dan Raju—CEO of Tradier, Market Expert, and Serial Entrepreneur—to talk about people focusing more on doing capital investments and the role FIs can play in that endeavor. Topics we cover include: Capital Market vs. Millenni...
May 09, 2022•27 min•Season 1Ep. 105
Innovation. It’s a make-it-or-break-it requirement for ANY company, and financial institutions are no exception. So, we were thrilled to sit down with an expert on this very subject—to see how FIs can best create innovation in their organizations. Marwan Forzley, CEO at Veem offers top tips—and a whole lot of brilliant insight—this week on CRMNEXT’s Banking on Experience podcast. Topics we cover include: Marwan’s take on why innovation tends to stall so much in the financial world How, as younge...
May 02, 2022•15 min•Season 1Ep. 104
Don’t you hate having to wrap up a conversation mid-sentence, when there’s still SO much more to say and learn? Lucky for us—and most especially for our listeners—we have a solution: Invite guests back to continue the chat! That’s precisely what we did this week. Tom Millon, CEO of US Loan Services at Computershare and Jeff Johnson, COO at Computershare Loan Services return to talk customer servicing in lending and in the financial services industry as a whole—this week on CRMNEXT’s Banking on E...
Apr 25, 2022•24 min•Season 1Ep. 103
Anyone who’s a part of the credit union world knows it’s a close-knit community, very much like a family. But what happens when an actual mother and daughter commit themselves—heart and soul—to the CU mission and movement? In the case of Susan Mitchell, (CEO of Mitchell, Stankovic & Associates) and her daughter, Brandi Stankovic (COO of CU Solutions Group)… it’s a whole lot of amazing. We were thrilled to sit down with these two powerhouse women to hear all about their journeys—this week on ...
Apr 18, 2022•47 min•Season 1Ep. 102
Capitalism… It’s a buzz word, that’s for sure. And when it comes to the idea of rethinking it, not everyone’s on the same page. But Hazelmae Overturf, Product Owner of Employee Experience at BECU has some fresh thoughts on the subject—particularly around how it affects the credit union world and its members—and she graciously agreed to share them, this week on CRMNEXT’s Banking on Experience podcast. Topics we cover include: Why Hazelmae is passionate about this topic What changes can (and shoul...
Apr 11, 2022•19 min•Season 1Ep. 101
Break out the fireworks! This week is a big one for CRMNEXT’s Banking on Experience podcast, as we are celebrating our—drum roll please—100th Episode! So, it only makes sense to feature a truly extraordinary guest in honor of the occasion. Anne Legg, Founder of THRIVE Strategic Services and Author of Big Data/Big Climb returns to the show to talk all about how data can help create “goosebump moments” at your credit union. Topics we cover include: Anne’s own top-of-mind “goosebump moments” How CU...
Apr 04, 2022•28 min•Season 1Ep. 100
Let’s talk digital experience. Specifically—why is it so essential for the success of your financial institution? We’ve all got a general idea on how to answer that, but perhaps the details are a tiny bit fuzzy. That’s where Jeff Keltner comes in. As Senior VP of Business Development at Upstart, he offers a lot of fantastic insight into the how/what/why behind the right kind of digital transformation for your FI. And he shares top tips—this week on CRMNEXT’s Banking on Experience podcast. Topics...
Mar 28, 2022•23 min•Season 1Ep. 99
Culture. It’s a word we throw around a lot but creating precisely the kind that cultivates ALL the good stuff at your CU? That’s not an easy task. Luckily, we got to sit down with an expert on the subject. Ali Migaki, Chief Retail Officer at iQ Credit Union helped to build a world-class sales culture there. And she shares top tips—this week on CRMNEXT’s Banking on Experience. Topics we covered include: Sales Culture at your CU: a taboo topic? Biggest mistakes made in developing a culture iQ CU’s...
Mar 23, 2022•18 min•Season 1Ep. 98
We talked with the Queen. The CU “Queen of Innovation,” that is. And she had some pretty spectacular advice for credit unions across the land. Anne Legg joins us this month on CU Changemakers: Women On Work (WOW) to chat all things CU (and then some). Hosted by CRMNEXT's Banking on Experience, this podcast series celebrates extraordinary women in the credit union world—and it doesn’t get more extraordinary than Anne Legg. As an Internationally recognized CU Industry Leader, Author, Educator, and...
Mar 14, 2022•57 min•Season 1Ep. 97
