Episode 63: Serving the Underserved: How your FI can Make a Difference

The Underserved. The Unbanked.

These populations deserve access to the services banks and credit unions provide, and- for our communities to be truly successful- FIs need to step up.

Joining me this week on CRMNEXT’s Banking on Experience is Whitney Anderson-Harrell, Chief Community Development Officer at MSUFCU & President of the Desk Drawer Fund. And she offers a wealth of knowledge on this subject.

Topics we covered include:

• Why Whitney is so passionate about this
• Defining what is meant by unbanked and underserved
• How a CU or bank can incorporate DEI more to ensure they’re developing relationships and serving these communities
• What FIs should STOP doing today to better serve the unbanked
• How language (and language barriers) fit into this
• CSA Programs: helping establish a more stable financial future

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