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B2BiQ

Seth Adler•b2biqnetwork.b2biq.libsynpro.com
News
Business News
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
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Episodes

SSON: Deborah Kops, Tony Saldanha & Lee Coulter

Deborah Kops, Tony Saldanha, and Lee Coulter are shared service experts. On this episode, they discuss why they joined the The Startup Zone advisory board within SSON. Tony touches on the advantages and agility startups have. Startups are known for leveraging cutting-edge technology and shared services in a way large companies don’t. Lee, also excited to join The Startup Zone, delves into process automation. Deborah plans on helping startups understand a marketplace unfamiliar to them. Big Tech ...

Sep 30, 2019•20 min

AIIA: Brian Mikkelsen, Denmark

Brian Mikkelsen, the CEO of the Danish Chamber of Commerce, talks with us during the Intelligent Automation Nordics in Copenhagen. He discusses the launch of the Digital Growth Strategy for Denmark and how it has kept Denmark’s economy competitive. Training the workforce of tomorrow through a focus on STEM education affords Denmark the opportunity to grow its economy locally. Further, the government has established a digital hub, where small companies can have knowledge about AI, big data, and o...

Sep 27, 2019•18 min

SSON: Suzanne Leopodi-Nichols, UPS

Suzanne Leopodi-Nichols discusses her role in UPS and how GBS has transformed the company. She goes on to define digital transformation as she sees it and reflects on the last 25 years of growth. As if she’s not busy enough, Suzanne recently joined The Startup Zone with SSON as an advisory. The give-and-take between global enterprises and entrepreneurs can be symbiotic, and Suzanne is excited about bridging the gap between the two. The interview closes with Seth’s trademark questions regarding t...

Sep 23, 2019•17 min

AIIA: Alexander Hubel, Ericsson

Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolution toward a center of excellence. Change management, communications, and automation communities are focusing their efforts on automation and business adoption. Alexander describes the difference between tribes and communities within the organization and what their roles entail. As far as machine learning is concerned, Alexander says, “I think from an Ericsson...

Sep 20, 2019•24 min

AIIA: Vartul Mittal

In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable.

Sep 13, 2019•28 min

CX: Steve Kato-Spyrou, John Lewis

Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provides us with some specific examples. “Now they've got to work together on these ideas that have come up. And that's going to be the next step: how we truly g...

Sep 11, 2019•24 min

PEX: Edda Blumenstein

Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda expla...

Sep 10, 2019•30 min

SSON: Deepak Subbarao, Zurich Insurance

Deepak Subarao joins us to share the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."

Sep 09, 2019•13 min

AIIA: Deepak Subbarao, Zurich Insurance

Deepak Subarao joins us to share the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."

Sep 06, 2019•12 min

CX: Edda Blumenstein

Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda expla...

Sep 04, 2019•30 min
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