#CX 73: A Systematic Approach to Reducing Friction w/ Anthony Coundouris
Oct 08, 2020•41 min
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Episode description
In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Anthony Coundouris, Founder of run_frictionless, about his 4-part framework to gain internal clarity and reduce customer friction. Listen to more CX conversations on Ethan's podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Google Podcasts
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