Episode 45: Optima Tax Relief - Architecting a modern contact center with Amazon Connect

Watch this episode with Optima Tax Relief! Shuba shares how implementing Amazon Connect helped multiple teams across the organization including the payments, tax professionals, tax preparers, compliance and case managers. Learn how they were able to leverage Amazon Connect features to increase agent productivity, reduce cost and increase sales. Ayesha walks through the architecture that helps Optima Tax Relief increase their revenue by supporting the sales teams.