TLC306: Vonage & Aspect: Transform Communications & Customer Engagement

In this session, learn from market-leader Vonage how and why they re-architected their QoS-sensitive, highly available and highly performant legacy real-time communications systems to take advantage of Amazon EC2, Enhanced Networking, Amazon S3, ASG, Amazon RDS, Amazon ElastiCache, AWS Lambda, StepFunctions, Amazon SNS, Amazon SQS, Amazon Kinesis, Amazon EFS, and more. We also learn how Aspect, a multinational leader in call center solutions, used AWS Lambda, Amazon API Gateway, Amazon Kinesis, Amazon ElastiCache, Amazon Cognito, and Application Load Balancer with open-source API development tooling from Swagger, to build a comprehensive, microservices-based solution. Vonage and Aspect share their journey to TCO optimization, global outreach, and agility with best practices and insights.