TLC202: Reimagining Customer Service: How Aspect Used Microservices and Serverless Technology to Transform Its Customer Engagement Platform

Over 40 years, Aspect Software has grown into a multinational leader for contact center solutions, recently launching Aspect Via, a comprehensive cloud-based customer engagement platform. In this session, learn how Aspect used AWS Lambda, Amazon API Gateway, Application Load Balancer, development tooling from Swagger, and microservices to build a secure, scalable, and maintainable API framework that can be integrated into multiple channels of customer interaction. We focus on best practices for transforming on-premises-based applications and moving latency-sensitive services supporting telephony applications to an API-based platform in the cloud.