![#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents - podcast episode cover](https://assets.metacast.app/images/episode/artwork/DLiYrXDX)
#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents
Oct 01, 2021•32 min
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Episode description
Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience.
Read the blog - https://go.aws/2Y8ccGG
Watch the video - https://bit.ly/2YiOKXB
Learn more - https://go.aws/2YmlgrQ
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