Ep065: Delivering Exceptional Customer Experiences Through Innovation with RingCentral and Planview

Richard Borstein of RingCentral and Richard Sonnenblick of Planview discuss how AI-driven innovations enhance customer and employee experiences, and unlock organizational growth through cutting-edge tools and strategies.

Topics Include:

• Importance of integrated communication tools for businesses.
• Challenges caused by disconnected communication platforms.
• Role of data in enhancing business operations.
• How RingCentral addresses communication and data integration issues.
• Benefits of real-time conversational intelligence in organizations.
• Leveraging AI to transform communication into actionable insights.
• Unlocking customer and employee voices through AI.
• How AI identifies patterns in customer interactions.
• Overview of RingSense for Sales AI tool.
• Real-world success story with RingSense for Sales.
• Streamlining customer interactions using AI-powered analysis.
• Enhancing employee productivity with AI-driven tools.
• AI solutions for faster, accurate information searches.
• Overview of RingCentral's Ring CX contact center solution.
• Improving customer satisfaction through AI-powered call analysis.
• Case study: Success with Ring CX at Worldwide Express.
• Features and benefits of RingCentral Events platform.
• Integrating event tech with existing customer workflows.
• Personalizing events with branding and engagement tools.
• PlanView’s use of AWS to drive innovation.
• Solving governance challenges with PlanView’s solutions.
• How generative AI accelerates productivity and decision-making.
• Making every user a power user with AI.
• Practical examples of generative AI in project management.
• Unlocking growth with next-gen AI-driven business tools.

Participants:

• Richard Bornstein - Chief Business Development Officer, RingCentral
• Richard Sonnenblick Ph.D – Chief Data Scientist, Planview

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