Analyzing the 2020 C-Store Mystery Shop Program
Jun 23, 2020•18 min
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Episode description
Convenience-store customers have generally had a positive experience during the coronavirus pandemic, but there’s still plenty of work to be done regarding safety and cleanliness, according to a new Intouch Insight’s benchmark mystery-shop program.
CSP editor Brett Dworski is joined by Cameron Watt, CEO of Intouch Insights, who breaks down this new mystery shop study and explains what c-store operators can take away from it.
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