Ep 1.1 — Talking About Our Customers and Current Workforce Challenges
Episode description
The inaugural episode of the Texas Restaurant Association's Podcast, "At the Table with the TRA", featuring co-hosts Joe Monastero, TRA Chief Operating Officer, and Ben Knorr, TRA Partner & Sponsor Development Manager. Joe & Ben are joined by Melissa Doolin-Koehne (Conscious Capitalism), Geoff Alexander (Wow Bao), and Alex Eagle (Freebirds World Burrito) to discuss the latest news from each of their organizations.
After each of the guests' have spoken individually with our co-hosts, everyone comes together 'at the table' to discuss key issues facing the restaurant industry today. This group focused on the importance of being aware of and engaged with your customers and the ongoing workforce shortage crisis. Melissa, Geoff, and Alex offer their opinions and insights on these topics, as well as some recommendations operators of all sizes may benefit from implementing in their establishments.
RESOURCES MENTIONED IN THE EPISODE
Black Box Intelligence Newsletters
ServSuccess Employee Training by the National Restaurant Association