2. Associations Thrive - Ryan McLaughlin, CEO of NVAR, on Reimagining the Member Experience

Associations Thrive host Joanna Pineda interviews Ryan McLaughlin, CEO of the Northern VA Association of Realtors (NVAR). Ryan introduces NVAR, shares his professional journey to becoming CEO of this association, and then discusses several initiatives undertaken by NVAR during the pandemic.

During the pandemic, NVAR revamped its physical space at HQ in Fairfax to create a member hub. NVAR also rolled out several new, free services that Realtors can use to run their businesses more effectively. Finally, Ryan talked about changes they’ve made to their staffing and member experience strategy. NVAR is positioning itself to weather possible turbulence in the real estate market, and thrive in the next 100 years.