Technician Training By Zoom?
The technician shortage is very real, and what has worked in the past to train technicians may not be appropriate for today’s new employees.
Nov 08, 2021•6 min
ASOA EyeTalks Radio
American Society of Ophthalmic Administrators (ASOA), A Strategic Partner of the American Society of Cataract and Refractive Surgery•eyetalksradio.libsyn.com
EyeTalks Radio delivers strategies and techniques for success in the field of ophthalmic practice management through rich content and periodic interviews with subject matter experts on topics of interest to those who run the business side of ophthalmology including: human resources, practice development and benchmarking, government and regulatory compliance, productivity, and more.
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Episodes
The Benefits of Developing a Triage Department— How to Re-Focus on Patient Care
Although many practices have seen a full (or nearly full) recovery of patient volumes while adapting to the new and stringent social distancing norms necessitated by the emergence of COVID-19, the question remains: What more can be done to maximize our workflows and resources?
Oct 11, 2021•8 min
Building a Patient-Centered Culture
People drive success in any organization. An intentional strategy that puts people first by creating a patient-centered culture will ensure that your practice reaps the rewards.
Sep 13, 2021•7 min
Best Practices for Loss Prevention in the Dispensary
While much has been written about shoplifting prevention, internal loss prevention is not a topic that gets as much attention, yet costs practices thousands of dollars each year. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
Aug 09, 2021•7 min
Does Your Practice Need a Partial Retirement Plan?
A dilemma arises when a practice owner cannot (or does not want to) handle the demanding pace and lifestyle typical of a busy, full-time ophthalmologist and desires a less intense schedule and more personal life balance. This episode of EyeTalks Radio is being sponsored by Alcon.
Jul 12, 2021•8 min
How “Friction” Created Amazon… and How Reducing it Can Save Your Practice!
For a true friction-less experience, don’t compare your practice’s website to your competitors. Compare your site to Amazon or Google.
Jun 14, 2021•8 min
Every Mushroom is Edible Once—7 Steps for Recovering from a Mistake
If you are in management long enough, you will make some big mistakes. Assuming they aren’t fatal to your career, how do you recover? This episode of EyeTalks Radio is being sponsored by ASOA Diamond Strategic Business Partner:
May 10, 2021•8 min
Critical Aspects to Consider for DURYSTA™ (bimatoprost intracameral implant) Billing and Reimbursement
Dawn Marsillo of Allergan® talks with Meg Gilson of Eye Surgeons about considerations for DURYSTA™ (bimatoprost intracameral implant) billing, coding, and reimbursement. This episode of EyeTalks Radio is being sponsored by ASOA Platinum Strategic Business Partner:
Apr 19, 2021•23 min
Surviving the Nursing Shortage–What We Can Learn from Hospitals
ASCs must distinguish themselves from the competition by following the lead hospitals have gained regarding the treatment and consideration of RNs. Failing to do so may result in canceled cases and closed ORs. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:
Apr 12, 2021•9 min
Q&A: Patient Flow, with Jane Shuman and Myra Cherchio
Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying “hot spots” like redundancies in forms and systems, setting up office teams, and scheduling.
Mar 08, 2021•16 min
Six Simple Steps to Improve Your Income Statement
A customized profit and loss statement generates valuable, specific information that helps business owners and administrators make better management decisions. These tips will help turn your P&L into one of the most powerful management tools in running a successful practice. ASOAnalytics is an online benchmarking tool available to ASOA members. Visit asoanalytics.com for more information.
Feb 08, 2021•8 min
Technician Training in the Small Practice—5 Tips
Here are five techniques to allow technicians to train themselves, from Brittany Royster, COT, of Carolina Ophthalmology Associates in Chapel Hill, NC.
Jan 11, 2021•7 min
Q&A: Avoiding Burnout and Creating Personal and Professional Satisfaction with Sondra Hoffman
Sondra Hoffman, Executive Director of Florida Eye Clinic, Business and Life Coach, Hoffman Consulting Group, talks with Karen Bachman, ASOA’s Immediate Past President, about avoiding burnout and creating personal and professional satisfaction.
Dec 07, 2020•20 min
Informed Consent in Your ASC
The goal of the informed consent process is to enable the patient or patient representative to make an informed and educated decision to undergo the proposed procedure. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:
Nov 16, 2020•8 min
Q&A: Using CareCredit as a Business Tool, Not Just Patient Financing
Randy Baldwin, Vice President of Specialty Client Marketing at CareCredit, explains how CareCredit’s business tools go beyond patient financing. Business reports, point-of-purchase materials, industry insights, and more are available through CareCredit. For over 30 years, CareCredit, a part of Synchrony, has been a valuable financing option for treatments and procedures that typically are not covered by insurance, or for times when insurance doesn't cover the full amount. The CareCredit credit c...
Oct 12, 2020•15 min
6 Steps for Kickstarting Your Optometric Referral Network
What if you could increase surgical volumes with patients who were already diagnosed by another doctor, ready for surgery, and who came into your doors already excited about your practice and the great care they would receive—before you even met them? This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:
Sep 14, 2020•7 min
Q&A: Optical Operations
Exploring ideas to enhance optical operations in an ophthalmology practice, such as discussing the different characteristics of opticals vs. medical practices, suggestions for key performance indicators and how to set sales prices, glasses capture rate, and more.
Jul 22, 2020•29 min•Season 4Ep. 7
A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture
The “Feedback Is a Gift” mantra’s fresh perspective can take time and effort to develop, particularly for those who have historically avoided potential conflict. Not only did feedback need to be rebranded as a word; we also needed to rebuild trust, understanding, and credibility. This episode of EyeTalks Radio is being sponsored by Care Credit.
Jul 13, 2020•12 min•Season 4Ep. 6
Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients
We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased sense of power. When you give the power back to the patient, it helps us all achieve the goal of 20/happy.
Jun 30, 2020•6 min•Season 4Ep. 5
Q & A Interview – How to Become a COE
Members of the National Board for the Certification of Ophthalmic Executives (NBCOE), Carole Dumas and Ashlie Barefoot Malone, provide tips on how to become a Certified Ophthalmic Executive. This elite certification promotes excellence and professionalism in ophthalmic practice management.
Apr 29, 2020•13 min•Season 4Ep. 4
Practicing Intrapreneurship in Your Organization
The next breakthrough solution will not come from doing “business as usual.” Imagine the impact you can make from injecting fresh thinking that energizes your patients, colleagues, and your overall organization. Take this opportunity to follow these steps to intrapreneurship and you can dramatically improve your organization—and your future.
Mar 26, 2020•8 min•Season 4Ep. 3
Training Employees to Create Exceptional Patient Experiences—5 Tips
A patient is the most important visitor on the business premises. Patients are doing us a favor by giving us the opportunity to serve them. If staff are trained in these areas, the overall patient experience will start to get a huge upswing in positivity.
Feb 24, 2020•8 min•Season 4Ep. 2
The Best Lens “Recipe” for Dispensary Success— Fewer Ingredients in the Right Portions
Choosing the right mix of lenses to feature in your dispensary—and the best way to market them—presents an interesting challenge. Offering too many options to your patients will not benefit them or you.
Jan 13, 2020•8 min•Season 4Ep. 1
Making a Difficult Journey a Little Easier
We all have the ability to make a difficult journey just a little easier. After all, isn’t that why we are in this business? Take a listen to Ellen Adams' 2019 APEX Award-winning Administrative Eyecare magazine article.
Dec 09, 2019•9 min•Season 3Ep. 12
Wearable Technology — Don’t Let Smart Technology Outsmart You
Despite varying opinions regarding personal technology in the workplace, one thing remains true: It is a force to be reckoned with and is here to stay.
Nov 11, 2019•8 min•Season 3Ep. 11
When Managers Disagree
Tips and strategies for coming to consensus and getting things done when differences of opinion arise.
Oct 07, 2019•8 min•Season 3Ep. 10
Q & A Interview – Operation Sight
Take a listen to the latest episode of ASOA EyeTalks Radio -- Q&A Interview: Operation Sight -- as we talk with ASOA Board members Hayley Boling, Debbie Davis, and Carrie Jacobs about their participation and experiences with the Operation Sight program .
Sep 16, 2019•18 min•Season 3Ep. 9
Taming the Torment…Gaining Improved Cooperation with the Most Difficult Staff and Physicians
Creating a harmonious working environment at your ophthalmic practice is certainly achievable, but what happens when you encounter a member of staff or a physician with whom you clash, or with whom everyone clashes? In this episode, Hayley Boling of Boling Vision & INSIGHT Surgery Center interviews Craig Piso of Piso & Associates to discuss strategies that will help when issues with staff arise.
Aug 01, 2019•30 min•Season 3Ep. 8
Recruiting Strategies for Ophthalmology—Where to Search for New Physicians
Having a formal recruitment strategy in place will give you a better chance of finding a suitable candidate who meets your needs.
Jul 02, 2019•6 min•Season 3Ep. 7
ASCs: The Never-Ending Quest for Quality
Laura Baldwin, Principal and Senior Consultant of BSM Consulting, interviews Regina Boore, Senior VP and Executive Consultant of Progressive Surgical Solutions, a division of BSM Consulting, on setting and achieving quality measures for ASCs.
Jun 07, 2019•24 min•Season 3Ep. 6
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