What do you do when crisis hits?

Your client hired you as an expert, they expect that you’ll know what to do and if you don’t that you’ll figure out a way through the crisis. You and your clients are in business together, work together and I promise you, in the end, it’ll all work out for the best in the end. Some things to think about when you are presented with such a crisis: - Put together a timeline of events - Back any evidence up with data, leave any opinions at the door - it’s so easy to be angry and let emotions get the best of you, but in the end that does no one good - If you don’t have evidence, get some - Put together some recommendations past the event - If this is affecting business today, figure out steps needed to address it until there’s a remedy - Ask your client for their thoughts and suggestions - Keep open communication, even make yourself available in ways that you never have - After careful thought and consideration of options, put together a game plan to implement and stick to it