Episode 299: Providing Open Source Support

How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software. -- During The Show -- 01:30 Remote Desktop Tool - Aaron DW Service (https://www.dwservice.net/) Can't self host Wouldn't use All remote access software is a backdoor RustDesk (https://rustdesk.com/) RPort (https://rport.io/) Simple Help (https://simple-help.com/) Not open source 06:00 Home Router? - Howard Fiber Micro Node Purchase/Build a server with SFP Mind Drip Media Link (https://notes.minddripmedia.com/uploads/aa723aeb-8fba-4d20-89d3-d08db654e0d9.png) 09:00 Migrating OS drive? - Lucas Install and Rsync Data Computers should be cattle Ansible (https://www.ansible.com/) Seafile (https://www.seafile.com/) Clonezilla (https://clonezilla.org/) Block Size Corruption 14:00 Update Machines on Lan - Charlie Don't run a local repo Apt-Cacher NG (https://wiki.debian.org/AptCacherNg) Mount NFS Share (https://it.umn.edu/services-technologies/how-tos/network-file-system-nfs-mount-nfs-share) 19:50 CloudFlare and Ep 297 - Jeremy 21:20 More Cloudflare Feedback - Tiny 24:15 Gadget of the Week Marlin Firmware (https://marlinfw.org/) Prusa3D (https://www.prusa3d.com) Cura (https://ultimaker.com/software/ultimaker-cura) OctoPrint (https://octoprint.org/) FreeCAD (https://www.freecad.org/) Blender (https://www.blender.org/) OctoPrint Home Asstant Integration (https://www.home-assistant.io/integrations/octoprint/) Creality Printers rival "commercial" Creality more "tinker" friendly 32:50 Supporting Open Source Different types of clients Flowcharts and escalation Open Source doesn't always have a clear escalation path Projects that offer hosting preferred Bitwarden NextCloud Element/Matrix Red Hat 45 Drives IX Systems Netgate Signing up for these services helps support open source development Open Source Solution Resolved in less than 60 min Patch Applied in less than 24 hours Code pushed to upstream in about a week Rising tides lift all boats Closed Source Solution Contacted provider Still waiting for a response Open Source allows for a better customer experience Corporations use open source to avoid lock in Shift in public perception Ansible is great Containers and Modularity comes at a price -- The Extra Credit Section -- For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard! This Episode's Podcast Dashboard (http://podcast.asknoahshow.com/299) Phone Systems for Ask Noah provided by Voxtelesys (http://www.voxtelesys.com/asknoah) Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix (https://element.linuxdelta.com/#/room/#geeklab:linuxdelta.com) -- Stay In Touch -- Find all the resources for this show on the Ask Noah Dashboard Ask Noah Dashboard (http://www.asknoahshow.com) Need more help than a radio show can offer? Altispeed provides commercial IT services and they’re excited to offer you a great deal for listening to the Ask Noah Show. Call today and ask about the discount for listeners of the Ask Noah Show! Altispeed Technologies (http://www.altispeed.com/) Contact Noah live [at] asknoahshow.com -- Twitter -- Noah - Kernellinux (https://twitter.com/kernellinux) Ask Noah Show (https://twitter.com/asknoahshow) Altispeed Technologies (https://twitter.com/altispeed)