179: Creating a Customer Experience - podcast episode cover

179: Creating a Customer Experience

Aug 04, 202315 min
--:--
--:--
Download Metacast podcast app
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episode description

In this episode of As the Drum Turns, Jeff & Lora dive into the customer service case study of Chick-fil-A, how they turn a chicken sandwich into an experience, and how we can do the same with concrete.

For the best experience, listen in Metacast app for iOS or Android
Open in Metacast
179: Creating a Customer Experience | As the Drum Turns podcast - Listen or read transcript on Metacast