The Power of Effective Communication in Problem-Solving and Conflict Resolution
This episode explores how communication can make or break crucial aspects of your business.
Dec 10, 2023•16 min•Ep. 18
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C-Store Center
This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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Episodes
Mastering Problem-Solving and Conflict Resolution in Your Convenience Store
In this episode, we'll take an enlightening journey into problem-solving and conflict resolution. Mastering these skills is crucial in the bustling realm of convenience stores, where diverse customers and employees intersect.
Dec 04, 2023•15 min•Ep. 17
First Day Frenzy: Store Owner Chronicles
In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a story with you.
Nov 27, 2023•32 min•Ep. 16
Building Rapport with Customers: The Key to Convenience Store Success
This episode will explore the importance of building rapport, techniques for making genuine connections, and practical exercises to enhance your rapport-building skills. Let's dive in!
Nov 19, 2023•21 min•Ep. 15
Verbal Communication for Store Owners
Verbal communication is the backbone of customer service in the convenience store industry. For an independent store owner, mastering this can be the difference between a store that feels like a fleeting stop and one that becomes a community staple.
Nov 12, 2023•16 min•Ep. 14
Active Listening for Convenience Store Owners
This episode will walk you through the facets of active listening and its impact on customer interaction, practical ways to hone these skills, and the role of body language in communication.
Nov 05, 2023•27 min•Ep. 13
Effective Communication for Independent Convenience Store Owners
This episode aims to help you understand the significance of effective communication, familiarize you with different customer communication styles, and sharpen your active listening skills.
Oct 30, 2023•38 min•Ep. 12
Record Keeping and Documentation for Convenience Store Owners
In this episode, we'll explore why accurate record-keeping is essential, what documents you must maintain, how to organize and manage your records, and even delve into the world of digital record-keeping systems
Oct 23, 2023•57 min•Ep. 11
Ensuring Health and Sanitation Compliance for Your Convenience Store
In this episode, we'll look at ensuring health and sanitation compliance in your convenience store.
Oct 15, 2023•27 min•Ep. 10
Alcohol and Tobacco Regulations Continued
In this episode, we'll explore the critical aspects of responsible sales, record-keeping, and reporting and even engage in practical role-play scenarios.
Oct 08, 2023•24 min•Ep. 9
Alcohol and Tobacco Regulations for Independent Convenience Store Owners
This episode will delve into the legal requirements for selling alcohol and tobacco products, age verification and identification protocols, and non-compliance consequences.
Sep 30, 2023•51 min•Ep. 8
Occupational Safety and Health (OSHA) Compliance for Independent Convenience Store Owners Part One
In this comprehensive episode, we will explore OSHA regulations applicable to convenience stores, identify common workplace hazards and how to mitigate them and clarify employee rights and responsibilities.
Sep 24, 2023•45 min•Ep. 7
The Cornerstone of Success: Exceptional Customer Service in Convenience Stores
In this episode, we'll explore the importance of outstanding customer service, share examples of excellence, reveal industry techniques, offer practical exercises for improvement, and pose thought-provoking questions to guide your journey toward service excellence.
Sep 17, 2023•46 min•Ep. 6
Mastering Regulatory Compliance: The Foundation of a Successful Convenience Store
In this episode, we'll explore the critical importance of regulatory compliance, giving you the insights and tools you need to navigate the maze of rules and regulations.
Sep 10, 2023•27 min•Ep. 5
Setting the Stage for Pricing Success
In this series, we're diving into what makes your store tick, helping you navigate the complex world of pricing decisions and promotions like a seasoned pro.
Sep 03, 2023•32 min•Ep. 4
Inventory Management Essentials for Independent Convenience Store Owners
Effective inventory management goes beyond counting products; it's about understanding customer preferences, optimizing ordering, and staying ahead of trends. This episode will explore key principles and best practices for managing your inventory successfully.
Aug 27, 2023•38 min•Ep. 3
Navigating the Convenience Store Industry: A Guide for Independent Store Owners
In this episode, I will review the convenience store industry landscape and market dynamics, store layout optimization, and visual merchandising for independent convenience store owners. I will also touch on some frequently occurring issues that independent store owners face and include some keys to succeeding in the industry.
Aug 21, 2023•40 min•Ep. 2
The Fool Didn't Know It Was Impossible, So He Did It
In this episode, I talk about who I am, what C-Store Center is, who it is for, and how it is meant to work.
Aug 13, 2023•26 min•Ep. 1
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