15. Customer Observability with Mike Amundsen - Amundsen.com

In this episode, Derric sits down with Mike Amundsen, a leader in the API ecosystem, to explore the evolving role of observability in API design and customer experience. They break down the differences between machine vs. customer observability, best practices for tracking key metrics, and the importance of designing observability into APIs from the start. Mike also shares insights on API product management, the lifecycle of APIs, and how organizations can adapt to AI-driven changes in observability. Whether you’re a developer, product manager, or business leader, this episode is packed with valuable takeaways on optimizing API-driven businesses.