Erin Steele: When Seniors and Children Help Each Other (Pt 2)

Hey, everybody, it's Bill Courtney with an army of normal folks. And we continue now with part two of our conversation with Aaron Steel right after these brief messages from our general sponsors. So you hawked everything, borrowed family money, and did child labor and got this twenty six thousand square foot building in Almah. Yeah, right, and this is in twenty twenty three.

Yeah, so July of twenty three is when we purchased it, and then we started renovating. Our plan was to open the senior living first, just because that's kind of my forte. But the community really needed childcare, so they kind of came to us and said, will you do the childcare first, like we really need it. So we opened everything kind

So the kids have their wing, yes, and the senior living facility is its own wing.

Yeah.

They have two wings in the senior and then kind of in between is the kitchen, the dining room, so the seniors can come down to the childcare center, they can volunteer, or we have what we call a combined area where the kids rotate out each day one of the classes for a combined activity with the seniors.

How old are the kids, well, six.

Weeks clear to school age, so clear to fifth grade, I think is our oldest. So we do before and after school care, and then in the summer we do all day and spring break, Christmas break, which that part's really cool. I mean, all of them are super cool. But the school age, the relationships is a little bit different because they obviously have a the ability to remember people, inform those bonds, and so that parts it's cool.

Okay, So this is young. I mean you're still just in it, getting it going.

Absolutely we get we are full as of Wednesday of this week.

Congratulations, thank you full of residence.

Yeah, and how many is that?

Twenty four?

Okay. So for me personally serving in a way God has taught us kindness, compassion, treating others with respect. That's our big mission. I say it's being God's hands and feet. I'm going to read that again because those are your words. For me personally serving in a way God taught us kindness, compassion, and treating others with respect. That's our big mission. I found it so interesting that when you were talking about growing up in a home of eighteen that you use

I mean, I definitely.

I mean again, I'm kind of a believer, like this is what I was made to do. I do feel that way, and I feel like from the beginning's but I grew up with great examples.

I mean, my mom was the most selfless person you'll ever I mean you'll never meet.

Nothing was ever about her, yeah, yeah, her body, her, I mean, everything was for someone else. So you know, it took me a long time to figure out what that purpose was. You know, I kind of wanted it to be to have eighteen kids. My husband did not, you know, and as my kids got older, and you know, like, what is it I'm supposed to do to serve other people? And then it became very evident and yeah, this is just what I'm and I think also like inspiring and calling other people to do that.

So you know, like those words for me.

You know, the Bible tells us we're supposed to love and serve others the way that God taught us.

Like, that's what it is to me.

But you know, whatever it is for you, it may not be the Bible or God, but whatever it is that inspires you to help other people.

So I want to say this. This is not a nonprofit. This is your business. This is what you do to make your living. And you know, our listeners are so used to us talking to people who have a job and then do something else as a way to give back to their community or frill areas of need. Only about a month ago I sat across this table from a guy named Alan Barnhart. Alan Barnhardt owns a business that will do what was it to a billion in

So it's kind of a little bit of a joke when we would go to the bank or whatever. And my husband would say, you should never say that to a banker because I'd say, I'm not doing this to get rich.

He's like, you quit.

Telling bankers that, or you know what I mean, like, and I mean really like I need to make a living, but I need to make a purpose.

And you also have to pay your employees a fair way.

Absolutely, but that's also part of it.

I worked for places that they weren't getting paid fair or treated fair, or the money was not going back to the residents the people that are you know what I mean, Like, it wasn't being invested back into those people, which to me, paying your employees well and treating them well, and you know, having reliable employees, consistent employees is giving back to those seniors that live there.

I was going to say, I bet the standard of care improves when you actually pay the employees.

Well, well, well, it's my frustration kind of you know, being under that is you know, it should go back to them and not be patting someone else's pocket.

And so that's kind of my goal.

Obviously, you know, we put everything we have into it, so we have to you know, pay that off, but you know, to give back to those people. I would love to eventually be able to do charity care. My husband has a line of when I can.

Do that, it's like no free beds till this day or whatever. Like I mean, that's definitely a yeah, charity care.

I would love you could do that on both ends of the generation too. I'm sure there's some needy single mothers out there that would.

Love absolutely, And there's state programs for people, but certainly to me, you know, and we do accept Medicaid, which would be like the program available for seniors that don't have any resources or income, but most of the time those people get substandard care, and to me, that's everybody deserves.

You don't mean to have good care, especially at the end of your life.

So I would I would let them all come in and never charge, But my husband says, I can't.

We have to eat and pay our bills. Yeah. Profits are necessary measure of any business of success. The level of profits is what you can manipulate. Your motto is loving every generation, which is insane. So the benefits of innergenerational care, you say, are improved quality of life for both generation, multiple opportunities for shared activities and celebrations that bring joy, love, and laughter to each generation. Children provide

Yeah, And so you know, that's that's what the Bible calls us to do. And I think if you can teach children and start, you know, at a young age, and maybe they'll grow up to do the same thing.

You know, and value these you know, value that generation. You know, maybe my infants will be the ones taking care of you when you're seventy six, you know.

Home.

You know, I always tease the infants in our facility. They just think it's normal to grow up in a nursing home. I mean, you know what, they started coming here when they're six weeks old, and they've just grown up in this environment. I mean, I've only been going two years, but I'm like, think of those kids when they're.

In high school or college or an adult.

We'll be right back. So tell me what a day looks like I want to understand how it works for these kids and these seniors hang out together, what they do together, what they anticipation is what it's like when they separate. I mean, give me the how do I get the idea that it's an inner generationial care and each are really sharing for one another. But how does it work? What's a schedule?

Looking sure?

So how we do it is each day on our activity calendar, at nine point thirty one class rotates out, so Mondays it's toddlers, Tuesdays it's preschool.

Wednesdays it's you.

Know, a different class, and based on the age of that class will be what the activity is. The seniors are invited to that, so it might be Plato, might be coloring, it might be music, it might be anything.

But the teachers in.

The childcare plan that activity and then the class comes out and the seniors join them or can choose to join them, because not all seniors want to be around kids, or maybe you have a day you don't feel good, so it's definitely a choice thing and so they you know, I kind of use the example like in a nursing home, you have activities and you try to get seniors come, but they think it's childish to color or to you know, if you put plato on an activity calendar and no

They also know that she has a story where she used to be able to do that. Do you know what I mean? She used to be a.

Teacher and I do, I do a lot. Actually, how could you not watch it? It is and it's natural, it's very natural. Like a lot of those things I don't plan. They just happen. And even in my sketch books, I didn't sketch those things. They just are when you put people together and they're actually building relationships.

Beautiful things happen. One of our best things, you know, our school age kids serve or take orders and serve the seniors like during the summer for lunch once a week, and you know they're learning so much from doing that.

You know, it's a basic thing, learning to take an order and serve somebody, so it seems, but that's a lesson that I can't teach out of a textbook.

Have you had a real especially with like a seven eight nine year old kid, because you said that they go up through like fifth grade, right, have you had like real relationships develop where they're like a senior and one of those kids like those two really like.

That absolutely yeah, And some of them like I have a lady that likes the one on one and so that the kid goes down to her room to visit her because she doesn't.

Like all the but the kid enjoys it absolutely.

And even like the infants and the toddlers, you know, they they call them their grandma's and grandpa's. I mean, you know that's kind of what we coin, you know, our grandma's and grandpa's. So I don't know. And you can never have too many people to love a kid, you know, you never know, maybe they don't have a grandma or grandpa, maybe they don't many people.

True, absolutely, yeah, how have you handled that relationship with death comes?

You know, it happened sooner than what we anticipated, and so we have a chaplain who taught them early on. You know, this is what happens, and it's hard for all us, you know, but certainly those are natural life lessons. So our first senior that died, it was fairly early on, and I hadn't quite I knew it was, you know, I'd have to teach them.

But we just did it naturally. You know.

The Bible tells us that this person's going to have But that person she was our second resident, and it was maybe three days before she died, and they took the infants. So they have this four person stroller and they'll kind of wheel around the facility sometimes just to go visit people. And they went in her room and she said, I didn't know there were angels here, and.

It was the little babies and the joy that brought her. That was three days before she died, you know, and not just yeah I can't do that, but a cute little baby can.

So Sandy bondsack h This is what she says. She says she feels spoiled by her Senior Citizens home. We just talked about people having a senior citizens home where clinical depression and isolationism and loneliness is one of the biggest scourges. This lady says she feels spoiled by her Senior Citizens home, where she gets to spend time regularly with children. She talked with a Capital Journal on Thursday

Amen, yeah, yeah, and that's really he is Sandy still around?

No Sandy pass? Yeah?

Did she sad?

No longer with us. She was our first, our very first resident actually.

Did the kids know her old enough kids to know her?

No?

Absolutely? Yeah, yeah.

How did the kids handle that?

You know, kids are pretty resilient, I think us says employees struggled with it more than them. They you know, they have a better understanding too.

You know, you say they're going to heaven, so why is this sad you know kind of thing?

So really that's awesome actually.

And also I mean it is it is a reality.

So you know, someday they're going to lose someone, So teaching them about it early on is the thing.

I couldn't help but think when I read that and Alex's prep that it gives me to know what's going on. So all of the stuff I'm quoting to you, Automa Cup Alex did. But I did read it and study it and watch videos. But what I felt when I read that, I stopped when she said the kid's life keep going, and I just kind of thought about that for a few seconds. Is this for whatever time she was in your facility with those kids, it enriched the end of her life rather than it being lonely, sad and scary.

And those are all things that that I've tried to do throughout my career, but I can't always do. But again, the kids just have a way of bringing joy to people that is different.

I mean, you can't, but you're doing. It's a baby, but.

You're doing it because you put it together.

Yes, but I'm only as good as the people I'm surrounded with, you know what I mean. Without all of the people that make it happen day to day, it wouldn't be a reality.

I got to believe the parents of these children that are enrolling them in the daycare and this multi generational weird thing that you've started that nobody's ever heard of, they absolutely know what's going on where they're putting their children. What has been the parents' reaction to the children's stories when they come home. We've had there's nothing in here

We have so much positive feedback from the parents. You know, in the beginning, people would say, I mean just skeptics.

I guess you know, well, there's going to be people that think that's weird. And I said, well, then they're not.

The right people to come to us, you know what I mean, Like I they can think that, and that's totally fine, but then this isn't a good fit form weird. I think there's you know, there's really world of I mean, they're seniors that we do a background check on everybody and everything. But unfortunately there are people in the world that maybe you know, you wouldn't want to trust with your kid.

They're never left alone or anything like that.

But I think there's people that are just paranoid about it. But anyway, for the most part, I mean, the parents are we get so much positive feedback and I think they're learning things again that they're not going to learn anywhere else.

You know, you can't teach to those.

Things like empathy and understanding and respect.

Kindness, And sometimes it's as simple as what's that tube in that person's nose and what does that do you know?

Someone that's on oxygen? You know?

But those I think if you expose them to that early on, it's not different.

We'll be right back. Jimmy Neil, the maintenance man, why don't you tell us about Jimmy Neil.

So, Jimmy is actually my oldest brother.

Oh, and he was he was our maintenance supervisor. He actually moved to Arkansas, but he and Neil is our maintenance man. And he's the youngest brother, and he has always wanted to be a maintenance man.

And so then I.

Have a facility and he does that. He does a lot of schedules. He hands out schedules to everybody, like stacks of schedules.

Your whole place is the land, the beautiful land of the Misfit Toys. You know that. It's gorgeous.

Though I'm the head of it now, I think that's yeah, just open door.

We're going to do this a different way.

Absolutely, And I think, yeah, those are all kind of things I'm passionate about, which is why I kind of wanted my own I wanted to be able to in a corporate world, you can't just bring your brother in to be the maintenance man, but I can. So he does a lot of measuring. He has he has his tape measure that he goes around and measures.

Things and fixes things. He takes call twenty four to seven. He gives everybody's business card and says he's on call.

He's kind of a fan favorite. He unloads boxes. Some our favorite thing he does is around lunch time. He usually has to measure the kitchen window.

To peek in to see what's for lunch. It's like an open window, so he takes to stay.

Measure, so he's measuring the window. He's quote measuring the window to see what's going on. To much.

But he has his own phone line. He yeah, he's a huge part of this. I have about forty five employees, only some of those are part time or peer in.

It started in twenty three. You have twenty six is that right? Adult? Adult? Twenty four, twenty four adults? How many kids?

We're a licensed for sixty six kids?

And what do you have?

We have sixty six? I mean we we're waiting list.

You have sixty six kids, twenty four adults, forty five.

Yeah, and that's including in part time.

And your brother measuring the windows. Yeah, all in two years. How far away are people coming from to come to your place?

We have some from well, we have one from Nebraska, but they had family.

They're in Topeka and Manhattan, but most of them, a lot of them are local.

How far they're around the area, Wamego, Topeka area and Alma. How far is that thirty minutes? Thirty miles thirty minutes.

So I mean this is a regional thing now, it's not just Almus, it's all in the whole surrounding.

Yeah, which, really, we've haven't done a lot of advertising, so I mean, you know, I.

Really, well you better not. You don't have any room for anybody else?

Well, true, true, but I think you know, having the sixty six kids in a waiting list probably speaks for itself on the parent side, you know. But also we do provide quality childcare, like that's kind of my thing too. We're not just an intergenerational facility. We also provide quality childcare and quality care to the seiors, you know, in addition to that, which I'm very passionate about.

Does it have your playground?

It does have a playground. Yes, it does have a play You're right about the playoff?

Yeah, yeah, and and you let who doesn't want to see a kid play?

You haven't done much marketing. I assume locally people know what's going Yeah, but I don't think you've done a whole lot of national press or anything around this, right, I'm probably the closest thing to that.

Yes you are.

I cannot fathom somebody with some sense and business savvy hearing this story and saying that is a better way to slay the cap. What are your goals? Because if your goal only two years ago was to use your children as child labor, drive your husband crazy, and end this parents' money and hawk your house. If that was your goal to build this thing and then fill it up, you've done that, and you're too young and the business is only two years old to have reached its pinnacle. What next?

You know? I have other you know, local people kind of cheering. I don't.

My goal is not to be big. I mean I want to be able to do the work every day. You know.

That's why I only have twenty four residents. I have a whole other wing. I could add, I don't. That's not my goal. It never husband.

So if I can, if I can show someone else to how to do it, or you know what I mean, or uh, well, the businessman.

Is coming out well. Two things. One, by not opening that second wing with a waiting list, think of the car, you're denying somebody who really needs it. I mean, that is something you got to consider here's the second thing. You don't have to run forty facilities to franchise them, generating income that you can turn around them and not just stick in your pocket, but also use to enhance your deal. I challenge you to think about that maybe

There is, and actually kind of when I started delving into it. You know, in other countries like Japan, for example, they all live of inner generationally, you know what I mean, Like, yes, they're families, so then they're nursing homes. They actually I watched a documentary where they children are paid to come to the nursing home.

Like their employees.

They're paid to come visit this n No, I don't either, but I'm just saying like that was something that.

They at least recognized the importance youth.

Yes, that documentary was about the kids getting paid, but but yeah, I think I think there are some I don't know you know much about them or why.

Heritage by the name heritage.

So in the Bible it says we're all the heritage of the Lord, and so that's kind of where.

I Yeah, that was one of my little sketches. It should I be a hare.

Yeah, that was it. Uh huh Yeah, I just absolutely you know, look, I like all of my guests. I love all of their stories. You know. The entrepreneur in me is just always there. I started a business, you know, and that's the way it is. Your concept, I think in only two years, has been proven and gosh, I think there's opportunity here. Not to make money, certainly to

Well, I'm just this normal person just kind of wanting to serve other people.

So I mean, like, to me, that's I don't know, that's like out here. But also at one point this idea was out here, You're this dream, you know, and I just kind of but yes, I'm a very normal person from Kansas.

So Personville who's wrestling similar to what you're saying. Erin this Marva Collins started one of the best schools in inner city Chicago, and she got approached by this donor saying, I want you to start one hundred Marva Collins schools across the country. I'll pay for it, And she said no because she said, I can't guarantee that those kids are going to be successful in those other schools because I'm not there. So I do understand you know where

If it's not Aaron, there's got it.

It's just too I have people listening to us right now.

Well, I'm just gonna be real candid. I think the quality of care in a place like wherever Kansas. It's probably way different than the standard of care and inner city or Louiville or Memphis or wherever, just because of the challenges that exist in a living facility in that environment. And BOI, I just think about how this could enrich the lives of two generations also anyway.

No, I agree, and I think too, like when you talk about kids, just relationships in general, you know, taking the phones and all the other stuff, just really building that and if you can do that in your every day, you know, eight hours a day at school, you know, because some.

Of those kids don't have that out. I don't have a person that doesn't know what they're talking about.

That's an interesting thing.

But this generation doesn't do that.

You know, the generation of seniors that I serve, they don't sit on their phone when you're talking to them.

Love that. We'll be right back, Aaron, I what are your kids and your husband thing? Now? I gotta be proud, I think so.

Yeah. I think I think there when we're done with renovations, I think they'll be prouder.

Oh are you still renovating the.

Whole another wing?

That our plan for that wing is to kind of have a chapel in a salon kind of some extra amenities for our seniors.

So there's still, you know, some work to be done.

And my youngest said, his son said, he's only inheriting it if he doesn't.

Ever have to do it. But in all actuality, I've worked in this field.

For a long time and my kids have always you know, hey, we have something for you. We'll be standing outside. They don't want to go in. They don't want to, you know, because it's a nursing home and it's smelly here. I have to like kick them off the couch, you know, like this is not your home. Go like you know, they're very comfortable. They love our people. My son that's graduating said, can I fight so and so and so and so our residents at.

So they're learning that too, just because they're a part of it. It is a you know, they love the people there.

And I was pausing, but I got to ask you are you profitable? Is this thing not yet? Wow?

We just we just got our twenty fourth residence, so or we will wednesday and then you know, will.

Be childcare is not profitable?

Can it be?

I don't know in this model. So when you talk about a business like Kansas.

I don't know, you know other states, but childcare is a very dying field because you don't make money and nobody wants to do it.

It's hard work.

So this is kind of a way to elevate childcare. Also because the seniors pay the mortgage on the building. We have a full time cook, We have a business officer.

That's interesting.

We have a nurse on side, you know, all those kind of extra things that most childcares can't afford.

We have all that for ours.

So they get good food because we have a cook and seniors want good food. Again, my business office she does all the billing, all that. Normally the childcare director has to do that, so that frees her up.

So there's some economies of scale that elevate the childcare business as a result of it being attached to a senior.

Living Yes, yes, so, and they're obviously benefiting in other ways. But that's kind of the part that I've kind of with legislation and stuff like this might be your ticket to getting childcare, you know, working in Kansas.

Well, no, that's a whole it is a whole other aspect. No, it really is very it's very true. Because it is. It's a very big struggle.

There's a whole other reason somebody should want to be interested in scaling this idea. Yeah, yeah, that makes so much sense because when you're just doing childcare and you have to pay your people and facility and light bill and heat and air, how do you also have a kitchen and how do you also have some of these amenities? But when it's attached to the senior living facility that has to have these amenities, you get them by default, which elevates.

The level of childcare absolutely.

So, I mean that's a big that's kind of a big thing I've been kind of chatting about because people say, how can you make childcare sustainable? And on the business side of it, it's not, I mean without the other Well, what.

Is a So there has to be levels of childcare. There has to be the kind that stay there all day, and then there's before and after school care. What does that cost? What is a parent have to pay?

So in Kansas where I mean we're our facility and infants one hundred and ninety dollars a week and then the pre one hundred and a day.

Yep, that's that's full time a week. Six forty five am to five thirty pm.

Holy smokes.

Yeah, but that's I mean, that's cheap compared to No, get that's almost.

Eye hundred a month. But I get that one hundred and ninety. Frankly, I get both sides. One hundred and ninety does not sound like a lot of money. I mean it's you said five win forty.

Five dollars six forty five am to five thirty pm.

Okay, so that's that's eleven hours. Right, So at one hundred and ninety dollars one ninety divided by eleven, you're only getting seventeen dollars and twenty seven cents an hour for the carreer. How much you have to pay the person watching the baby?

Well so there might well I pay our starting wages sixteen dollars an hour, which.

But there's probably one higher than most three kids.

Yeah, so the ratio is one to four.

Wonderful.

It used to be one to three. They just change that because.

Okay, so one to four at sixteen an hour, that's that's what taxes and all. That's five bucks. So now you're down to twelve twenty seven per hour after the

Yeah, and when you're like when I was a parent paying child care, I find I'm like, God, these people are getting rich off me, but they're not.

I mean, when you really put all the numbers into it, it's.

What about before care and aftercare school?

So we charge like fifty dollars a week for them to come.

I mean they're only there a couple hours, four hours, but still, but yeah, I mean, and that's and it's.

Your twelve dollars an hour you're getting for that. If they're two hours before, two hours after fifty bucks a week, that's forty eight twelve. It's twelve dollars and twenty five cents an hour you're making on that before labor.

Yeah, but also you're asking a twenty year old kid to get paid sixteen dollars an hour to come take care of three in things.

That's a big responsibility.

Nikes. Yeah, yeah, I guess childcare doesn't work, does it.

It's hard, it's yeah, So you know, again it's a that field. I don't I don't know how anyone just does that. And it's hard work. It's not easy work. The kids yeahs all day.

Yeah, and they don't get a break. A lot of those people you can't leave the room to go to the bathroom.

You can't leave.

I mean, you don't get any break in ours. I mean are people we do because that is kind of my business for a lot. You wrote right, I want them to have a lunch break. I want them to be paid. Well, I want them to be you know.

So what you're saying is the income from the senior facility, the supplements, the child care to make it all work.

Sure?

Yeah, because again the seniors, you know the business model. You know, they're paying the mortgage on the facility and all of those things. And if you have a cook cooking for twenty four seniors. Then they just also make food for the children, and and you know, there's a nurse on site. There's kind of extra bodies in the building.

I am such a dope. I'm sitting here twenty minutes ago talking to you about what's next, and this whole concept and ideas just great for senior living business to look at things a different way, way, a different way to kill the cat. But what I completely missed is what you've just taught me is that what really is is a great way to look at it, a way to actually fund childcare in a way that it could be impactful and lasting and have a really high quality

Thank you. I appreciate that.

Like I said, I ah, it's it's all God driven, a lot of a lot of prayer, a lot of you know things that came to me and I have a really really good team, and I have really good leadership team. I've kind of through my career, you know, handpicked people that have that art, you know, kind of are doing it for the right reasons and love their people and have.

A few sisters that we're creating. My dad picks up groceries. I mean, yeah, my mother, mother in law works there. My father in law helped with all the renovations. I mean it's definitely a family business. You know.

I don't know how your relationship with your husband is, but I'm just going to speak up and say, Joe's gotta be insight.

Well, yeah, yeah, it is a lot. It is a lot. He probably just gets sick of hearing me talk for soon, but he is. I think he just he he's just always.

Been supportive of my dreams and my passion and kind of got drug along the way. And he is very talented when it comes to like the renovation side, Like he's very good at stuff like that, and so he was able to so he works his full time job too. Yeah, and then he goes and does this, So all of his vacation the first year is doing renovations.

What right, Aaron, I am. I'm so pleased to come to a story story and it really is an honor to meet you. And I really hope somebody out there either calls you or somebody who knows somebody will say you got to hear this story. If anybody wants to get in touch with you, how do they reach you? Email or whatever?

Yeah, my email is E steal s T E E L E at Heritage Homefamily dot com or my cell phone this seven eight five four five eight.

Eight four seven three.

Well you just screwed up.

But I.

You know, I give my cell phone to all the families all that. I just feel like, I don't know, I want to be accessible to people and if I can help one person.

Is there a website?

We do have a website.

It's www dot Heritage Homefamily dot com. And my sister in law built my website. I mean it's all very like I said, we we kind of Yeah.

Well, when you have a when there's eighteen of you got your own small army.

You know.

My dad's plan was to have a doctor, a lawyer, a mechanic. You know, he's like and they'll never pay for anything.

Yeah, it did not work work out.

He has a hairstylist. Hemissage there.

Well, he's got somewhere to go when he gets to OLDA Walt.

That is true. I have his room for it.

Thank you. It's a great story, and I really honestly don't be surprised if you don't get some people emailing you and calling you after this, because this is really a phenomenal thing.

And I.

You know, I love it that you found a way to make your living and serve people in need and come up with a creative idea that could really change two industries. I think it's phenomenal.

And I.

Promise me if someone does reach out and things to start developing a different way, you'll just email me and let me.

I absolutely will. Yeah, and thank you.

It is a pleasure to meet you. And I loved your story too, and yeah, you're an inspiration as.

Well, So thank you, thank you, and thank you for joining us this week. If Aaron Steel has inspired you in general, or better yet, to take action by starting an intergenerational senior living and childcare center in your community or something else entirely, please let me know. I'd love to hear about it, y'all. You can write me anytime at Bill at Normalfolks dot us, and I guarantee you