J.D. Power Survey Shows Auto Insurer Customer Dissatisfaction
Jul 11, 2023•9 min
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Episode description
Mark Garrett, a director at J.D. Power, discusses a recent survey that shows the auto insurance industry and its customers are facing an unenviable situation: Many insurers are facing record‑high loss ratios, while many customers are seeing big rate increases. The price pressures are leading to big drops in satisfaction.
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