J.D. Power Reveals Key Q1 2025 Trends in Consumer Loyalty Survey
May 27, 2025•10 min
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Episode description
Stephen Crewdson, senior director, J.D. Power, discusses how stabilized switching rates despite high shopping activity signal a shift in consumer behavior, prompting insurers to focus on retention, digital engagement and identifying high-value customers in the auto and homeowners insurance market.
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